Member Experience & Financial Solutions Specialist

and the job listing Expires on August 21, 2026

Full-Time Job Accounting, Data Analytics, Economics & Finance

For more than 60 years, Total Community Credit Union has helped individuals and families throughout Michigan achieve their financial goals through personalized service, competitive lending solutions, and a member-first approach. We are committed to creating a supportive workplace where employees are valued, empowered, and given opportunities to grow their careers.

As a Member Services Specialist, you’ll serve as a trusted resource for members by delivering exceptional service and identifying financial solutions that meet their needs.

Responsibilities include:

• Opening and maintaining consumer accounts, including checking, savings, and other deposit products
• Assisting members with account transactions, service requests, and account maintenance
• Processing consumer loan applications and assisting with loan disbursements and closings
• Identifying opportunities to recommend products and services that support members’ financial goals
• Resolving member concerns quickly and professionally while providing outstanding service
• Educating members on digital banking tools and credit union services
• Maintaining accurate records and ensuring compliance with credit union policies and financial regulations
• Building strong member relationships through personalized financial solutions
• Supporting branch operations and contributing to team goals

• Exceptional customer service and relationship-building skills
• Friendly, positive, member focused attitude
• Positive, professional, and team-oriented attitude
• Ability to multitask in a fast-paced environment
• Comfort with computers and financial systems
• CU
  * Answers or credit union software is a plus
• Previous banking, credit union, financial institution, or teller experience strongly preferred
• Minimum 1 year of customer service experience required

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree in business, finance, communications, or related field preferred

Full-time, Monday-Friday

$19.63 - 20.86 per hour, based on experience

• Medical, dental, and vision insurance options
• 401(k)
• 401(k) match
• STD, LTD, & AD&D
• Life insurance
• EAP
• Paid time off
• Paid holidays + floating holidays
• Opportunities for growth and advancement

TCCU is proud to provide equal employment opportunities to all qualified applicants.