Mental Health Case Manager

Expires on February 6, 2026

Reports to: Clinical Program Manager

FLSA status: Non-exempt

Location: Portland Metro Area (Gresham, Milwaukie and/or Portland)

Morrison Child and Family Services: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care:

• Nonviolence -being safe and doing the right thing
• Emotional Intelligence -managing our feelings so we don’t hurt ourselves or others
• Social Learning -respecting and sharing ideas of our teams
• Democracy -shared decision making whenever possible
• Open Communication -saying what we mean and not being mean when we say it
• Social Responsibility -everyone contributes to the organizational culture
• Growth and Change -creating hope for our clients and ourselves

The Mental Health Case Manager is responsible for providing direct support to clients and their families enrolled in Outpatient MH services, including but not limited to, accessing services, outreach/engagement support, service coordination/referrals, case management, and discharge planning.

The Mental Health Case Manager works in conjunction with the MH therapists to assess client and family needs and develop a plan to meet those needs. This position provides clients and their families guidance and assistance in navigating complex systems in order to access services and resources that will support the client in meeting their treatment goals.

• Assesses needs of client and family members, identifying risk factors and creating a case management plan that outlines goals/objectives to meet the client and family needs.
• Provides service coordination, referral, linkage and advocacy for clients and their families based on assessed needs.
• Collaborates with caregivers, schools, hospitals, DHS/CPS, MH providers, Wraparound providers, and other entities to ensure client’s needs are met.
• Provides Client/Family outreach and engagement support.
• Provides support and guidance to clients and their families during times of transition or crisis.
• Develops and maintains resource list, group therapy options, extracurricular activities, parenting resources, etc.
• Develops and maintains community and external agency partnerships.
• Conducts screenings for ancillary services and/or higher levels of care.
• Provides psycho-education to clients and families.
• Completes timely clinical documentation for billable and non-billable services in accordance with state, federal and organizational requirements.
• Maintains efficient and effective clinical and administrative operation practices.
• Adheres to Outpatient policies, procedures, and protocols and those outlined in the Morrison Child and Family Services Employee Guidebook.
• Performs other related duties as required and assigned.
• Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.
• Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization.
• Core Competencies:
• Understands mental health assessment, treatment, case management, and service terminology.
• Ability to perform administrative and organizational functions such as managing spreadsheets and reports, entering, and tracking data, scanning/uploading files, navigating multiple databases, and maintaining records.
• Ability to read, record and interpret information including client insurance eligibility and information in Electronic Health Record (EHR) systems.
• Behaves professionally (demeanor, dress, language, commitments, etc.).
• Demonstrates the ability to recognize professional limitations and seeks supervision when appropriate.
• Acknowledges and respects all individuals and demonstrate openness to providing trauma informed responsive care and treatment to clients and their families.
• Demonstrates knowledge and skill in assessing…