Junior Client Partner

Junior Client Partner / Customer Success Manager / Account Manager

Location:

Onsite – Rhode Island, USA Role Summary

We are seeking a Junior Client Partner / Customer Success Manager / Account Manager to manage client relationships, coordinate delivery teams, and support business growth initiatives. The ideal candidate should have a technology background, experience working with data platforms/tools, and exposure to commercial processes such as SOWs, POCs, and MSAs.

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong client relationships to ensure customer satisfaction and retention.
• Coordinate with delivery, engineering, and data teams to ensure successful project execution.
• Gather business requirements and translate them into actionable technology solutions.
• Manage and track Proof of Concepts (POCs) from initiation through successful completion.
• Support the creation, review, and management of Statements of Work (SOWs), Master Service Agreements (MSAs), and related contractual documents.
• Monitor project progress, risks, milestones, and client expectations.
• Prepare status reports, presentations, and executive-level communications.
• Identify opportunities for account growth, upselling, and cross-selling services.
• Facilitate stakeholder meetings and drive issue resolution.

• 2+ years of experience in Client Success, Account Management, Client Partner, Engagement Management, or related roles.
• Strong understanding of technology and data ecosystems.
• Experience working with data tools, analytics platforms, BI tools, or cloud technologies.
• Knowledge of project management methodologies and customer engagement practices.
• Exposure to SOW, MSA, contract management, and POC execution.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work effectively with cross-functional and offshore teams.
• Strong organizational and problem-solving skills.

• Experience in IT services, consulting, data engineering, analytics, or cloud-based projects.
• Familiarity with Agile methodologies.
• Experience interacting with senior business and technology stakeholders.
• Willingness to work onsite in Rhode Island.
• BBA/ MBA or postgraduate qualification in Business, Technology Management, or a related discipline.