Regional Field Service Manager

and the job listing Expires on July 5, 2026

Location:

Westborough, MA (in-person, regional travel required)
Compensation:
Base salary $150,000–$175,000 DOE, plus up to 10% performance bonus

Sigma C Power Services is a NETA-certified electrical testing company that provides commissioning, maintenance, and testing services for critical power systems across New England. Safety is always our first priority, and we back that up with strong technical standards and a tight, high-performing team.

We are seeking a Regional Field Service Manager – New England to lead our Westborough-based field services operation. This role oversees approximately 15 field technicians, 3 project managers, an equipment manager, and a scheduler, and is responsible for executing a ~$1.5M/month field service backlog with high utilization, strong gross margin, and consistently safe operations.

This is an in-person leadership role based in Westborough with regional travel to customer sites. It is a high-responsibility position that will regularly require attention outside of normal business hours when emergencies arise.

Regional field execution and backlog delivery

• Own day-to-day execution of the Westborough field service backlog, targeting roughly $1.5M in revenue per month.
• Ensure technicians and PMs are effectively deployed with minimal idle days and healthy utilization across the team.
• Balance customer needs, schedule constraints, and technician workload to hit both revenue and margin targets while protecting safety and burnout.

Team leadership and accountability

• Directly manage project managers, field technicians, the equipment manager, and the scheduler for the New England region.
• Set clear expectations, run regular 1:1s and team meetings, and handle performance management, coaching, and tough conversations when needed.
• Own hiring decisions for technicians and PMs in partnership with the COO, including interviewing, selection, and onboarding.

Project and customer oversight

• Hold project managers accountable for converting backlog into billed revenue on plan, including scheduling, forecast hygiene, change order capture, and margin performance.
• Participate in major bid reviews and pricing discussions, with support from partners, to ensure scope, risk, and execution plans are aligned.
• Act as the senior operational point of contact for key customers on escalations, schedule conflicts, and critical outages.

Operational discipline and metrics

• Drive regional performance on our scorecard: revenue vs budget, gross margin dollars, utilization banding, daily PM check-ins, expense report compliance, forecast hygiene, and equipment uptime.
• Ensure that daily operational check-ins, timecards, JSAs, data sync, and forecast entries are completed and accurate so downstream PM incentives and reporting are reliable.
• Partner with accounting and leadership to review monthly and quarterly results and adjust resource and staffing plans accordingly.

• Core availability aligned to our field team: at least 7:00 AM–3:00 PM on weekdays.
• This is not a 9–5 role; as the first line of escalation, you will periodically address issues outside core hours.
• Expect approximately 2–3 genuine emergencies per month that may require after-hours response and coordination.
• Regional travel in New England to job sites is required; overnights are typically limited, but may increase slightly during busy spring and fall outage seasons (a few nights per month).
• Occasional conferences or training events, scheduled in advance and agreed upon.

• Model and reinforce a safety-first culture; safety is non-negotiable and comes before schedule or revenue.
• Work in close partnership with our full-time Safety & Training Officer, who owns safety meetings, PPE programs, and formal training across all regions.
• Foster a tight-knit, accountable team where people back each other up, communicate clearly, and address problems directly and respectfully.

Experienced field leader

• At least 3–5 years managing a field or project team in electrical services, industrial services, construction, or…