ADR Services Lead: Arbitration & Mediation Ops
Job in
Dudley, Worcester County, Massachusetts, 01571, USA
Listed on 2026-07-02
Listing for:
Nichols College
Full Time
position Listed on 2026-07-02
Job specializations:
-
Management
Job Description & How to Apply Below
The American Arbitration Association is seeking a Manager of ADR Services to lead arbitration and mediation case administration. This role involves managing a dynamic caseload, supervising Case Administrators, and ensuring the consistent application of AAA’s rules and procedures.
The ideal candidate will have a Bachelor’s degree and significant experience in customer service and case management, with strong analytical, communication, and leadership skills. This position also offers a hybrid work arrangement and a competitive compensation package, including benefits and performance-based incentives.
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