P260126 – Senior Lead of Admissions Operations – GSE Office of Graduate Admissions at University

P260126 – Senior Lead of Admissions Operations – GSE Office of Graduate Admissions at University

Recruitment began on June 16, 2026

and the job listing Expires on July 17, 2026

P260126 – Senior Lead of Admissions Operations – GSE Office of Graduate Admissions

Posting Number: P260126

The Senior Lead of Admissions Operations provides independent leadership for the operational, technical, and compliance functions of the Graduate School of Education (GSE) Office of Graduate Admission, reporting to the Director of Enrollment Operations and Student Services. This position serves as the office’s primary administrator of Slate, the Customer Relationship Management (CRM) system through which thousands of applications are processed each year, and exercises independent judgment in the design, configuration, and ongoing management of the backend operations on which the entire admissions function depends.

The Senior Lead independently administers the New York State residency determination process for more than 600 newly admitted students annually, formally supervises front‑line operations staff, and leads the annual audit and reconstruction of the office’s application and operations data.

The role remains actively student‑facing: the Senior Lead answers incoming calls and inquiries, provides preliminary advisement to prospective and admitted students, and offers guidance on program selection — applying a working knowledge of GSE’s graduate offerings that distinguishes substantive advisement from routine information referral. Through collaboration with the Assistant Dean, Director, admissions staff, GSE faculty and departments, and the centralized Graduate Enrollment Services unit, the Senior Lead ensures that accurate, efficient, and high‑quality service is delivered across all GSE graduate programs.

Serves as the GSE administrator for Slate, independently designing, building, testing, and maintaining the application forms, queries, reports, communications, decision workflows, and backend configurations that support application processing across all GSE graduate programs.

• Leads multi‑step technical projects to expand and improve system functionality — scoping requirements, sequencing work, and implementing changes across the admissions cycle without day‑to‑day supervision.
• Leads the annual audit, cleanup, and reconstruction of application and operations data, identifying and resolving data‑integrity issues that, left unaddressed, would compromise the processing of thousands of application records.
• Diagnoses and resolves system errors and processing failures in a mission‑critical environment, exercising independent judgment to determine root cause and corrective action.
• Translates the operational needs of faculty and academic departments into Slate workflow and configuration changes, advising on feasibility and recommending solutions that govern the flow of applications through faculty review and decision‑making.
• Independently administers the NYS residency determination process for more than 600 newly admitted students each year — reviewing documentation, applying SUNY and New York State residency policy, and rendering determinations that carry direct tuition, financial, and compliance consequences for both the student and the University.
• Interprets and applies evolving residency regulations, resolves complex and ambiguous cases, and maintains documentation sufficient to withstand audit.
• Serves as the office’s subject‑matter expert on residency policy, advising staff, students, and academic departments.
• Serves as the formal supervisor of a front‑line clerical staff member and student employees — setting priorities, assigning and directing work, training, evaluating performance, and providing ongoing mentorship.
• Delegates and oversees the front‑line service functions (inquiry management, telephone coverage, mail processing) handled by supervised staff, intervening directly on escalated or non‑routine matters.
• Trains admissions and operations staff on operational protocols, system procedures, and process changes.