Marketing Communications Coordinator

and the job listing Expires on March 4, 2026

This position entails all aspects of booking, selling, and capturing tour moments – from the second a potential customer finds out about our tours to when they arrive back at their home and are thanked for coming out with us. Day to day office administration, photography, advertising, marketing, networking, and events. The many details of this customer flow are detailed below.

Office staff will need to learn about the area and our program very quickly in order to sell our trips effectively. Behind the reservations desk, there are many detail orientated procedures. Telephone/online/walk-in reservation duties include providing program information and taking reservations with a simple phone script. Other office duties include word processing and other computer work, record keeping, brochure, and photo mailings.

You will need to be organized in order to keep the scheduling books in order and make sure that no trips are overbooked or double booked. When time permits, we are working on graphics/videos/ and other creative projects with all of our toys.

Facilitate communication of weather & pickups & drop-offs between guides and drivers.

Develop and promote the domestic market (ie. locals and walk-in travellers) by maintaining public exposure to company literature (e.g. guerrilla marketing, posters, scheduled trip dates, and brochures) and by visiting local accommodation facilities (i.e. guest houses, hotels, resorts) on a regular basis to inform new arrivals of trip options. Create content to update to webpage / Facebook, work with web manager to update webpage daily.

Maintain a personal logbook detailing work hours, guided day trips, events and any other pertinent information (e.g. weather conditions, stories, safety log). Host a trip blog, write stories for the local papers, submit entries to travel, adventure magazines, and newspapers. Develop ideas / programs to network with local ecological groups and nonprofits (Friends of Whitefish and Peninsula State Park, LNT, ACA).