Sales & Retention Lead
Job in
Dudley, Worcester County, Massachusetts, 01571, USA
Listed on 2026-09-10
Listing for:
Nichols College
Full Time
position Listed on 2026-09-10
Job specializations:
-
Sales
Client Relationship Management, Area Manager, Account Manager, Customer Success Management
Job Description & How to Apply Below
and the job listing Expires on October 9, 2026
Alpha The Agency is actively seeking a driven and coachable Sales & Retention Lead Apprentice to join our growing team. You’ll work directly with our Account Management Department, gaining hands‑on experience in staff coaching, sales strategy, and customer retention, all while learning how to lead a high‑performing team
What You’ll Be Doing:As a Sales & Retention Lead Apprentice, you’ll play a dual role: supporting frontline customer and sales operations while also preparing to over see a team for us. Through daily mentorship, team collaboration, and real‑world management experience, you’ll master the skills needed to supervise a results‑driven department focused on client satisfaction and long‑term growth.
Key Responsibilities:- Assist in managing a team of sales and account representatives
- Participate in training and coaching of new team members
- Support performance reviews, progress tracking, and goal setting
- Engage with customers to resolve issues and ensure satisfaction
- Implement retention strategies to maximize client loyalty and minimize churn
- Monitor sales performance and suggest process improvements
- Collaborate with leadership to develop team strategies and initiatives
- Prepare to transition into a team lead role within 6–12 months
- Support clients’ goals within sales and customer retention
- 1–3 years of experience in sales, customer service, or team leadership
- A background in retail, hospitality, or customer‑facing roles preferred
- Strong communication and leadership potential
- Natural problem‑solver with the ability to multitask and stay organized
- Positive, coachable attitude and a drive for professional growth
- High attention to detail and comfort in a fast‑paced, people‑first environment
- Bachelor’s degree in Business, Communications, or related field preferred (not required)
- Hands‑on leadership training and one‑on‑one mentorship
- Competitive compensation and performance‑based incentives
- Company‑sponsored travel opportunities (regional conferences, leadership retreats and company/team building events)
- A collaborative, goal‑driven, and inclusive work culture
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