Security Guard

and the job listing Expires on September 13, 2026

Reports to:
Operations Coordinator/Director of Security Services

FLSA Status:
Non-Exempt (Hourly) / Full Time/Part Time

The role of the Security Guard is to provide HPCDC with professional protective services of clients, employees, guests and property. Security Guards execute proactive and reactive measures to optimize safety and minimize property loss.
Their primary functions are to detect, observe, deter and report security incidents, illegal activities, and infractions of various HPCDC policies. Security Guards are able to meet and maintain any applicable state/city licensing requirements for Security Officers in New York state and Fire Guard for Shelters (F02) requirements.

Through the employee’s own efforts, the employee accomplishes the following essential functions:

• Maintain licensing requirements for Security Officers in New York State and Fire Guard for Shelters FO2.
• Ensure that all behavior and authority is exercised in accordance with New York Penal Law, New York State Criminal Procedure Law, and polices of HPCDC.
• Abstain from behaviors that expose the Security Guard to civil liability, associated with and not limited to negligence, recklessness, failure to properly supervise, civil rights violations (age, sex, religion, etc.), invasion of privacy and failure to address health and safety concerns.
• Adhere to the NYS Security Guard and HPCDC Code of Ethics, including but not limited to the need to exercise duties with honesty, respect for confidential information, and abstain from conflicts of interest.
• Role model appropriate preventive and reactive responses to security and safety issues by consistently applying best practices.
• Provide quality services and excellent customer service to employees, guests and clients of HPCDC.
• Use excellent interpersonal and communication skills, with ability to interact effectively with people of various social economic levels, demographics and cultures.
• Consistently respond to client and employee grievances in a positive way, role-modeling effective problem resolution skills while helping them to resolve concerns in a non-judgmental, non-condescending manner.
• Prevent and diffuse conflict by employing non-defensive communication skills. Ie.)Avoid making judgments without having all of the facts, ask open ended questions, keep an opened posture and neutral facial expressions when communicating).
• Represent HPCDC in a professional manner when communicating via phone, walkie talkie, email, and other means, through respectful etiquette, a positive attitude and a positive “tone of voice”.
• Abstain from the use of profanity or loud language near the public, employees, and clients.
• Maintain the confidentiality of clients and employees, only disclosing information learned through the course of the job to those who need to know. Ie) Don’t talk openly and in public about clients.
• Employ effective interpersonal and communication skills (verbal, non-verbal, listening, and writing skills) that optimize safety, diffuse or mitigate conflict, and maintains the integrity of the clients, coworkers and employees.
• Deter occurrences and circumstances which do or could affect the security and safety of the property and people on the premises.
• Maintain knowledge of security policies and behavioral conduct expectations for clients, employees and guests of HPCDC.
• Enforce security policies and behavioral conduct expectations for clients, employees and guests of HPCDC.
• Educate clients, staff and guests on security protocols and procedures, and rules proactively and as needed.
• Stay visibly alert and employ effective observation skills throughout the shift in order to detect and respond to suspicious behavior and other safety / security related incidents. Ie) No sleeping, avoid distractions such as personal cell phone usage, etc.
• Implement and enforce procedures that limit access by unauthorized people to the building and property.
• Follow protocols for signing clients and guests in and out of the building.
• Patrol all areas as assigned and as needed, consistently using technology (ie. Lighthouse IO) to document…