Student Mediator Internship, Investigate Consumer Fraud

New York State Office of the Attorney General – Rochester Regional Office

Paid, Part-Time Placement for Undergraduate Students

Undergraduate students will serve as student mediators, handling consumer complaints, answering public inquiries, and supporting investigations into patterns of fraud or illegality.

• Mediating individual complaints filed by consumers against businesses.
• Answering phone inquiries from the public and guiding callers to appropriate resources.
• Maintaining and reviewing complaint files across a range of consumer issues (retail sales, mail order, credit, telemarketing, warranties, home repair, automobiles).
• Assisting in investigations of larger fraud or illegal activity patterns.
• Participating in training and receiving coaching from professional staff and attorneys.

• Full‑time undergraduate student in good academic standing.
• Available to work a minimum of 15 hours per week during regular business hours from early August through late December.
• Strong organizational, analytical, creative, and communication skills.
• No prior experience required, though ability to exercise judgment and discretion is essential.

• In‑office work at 144 Exchange Blvd, Rochester, New York.
• Eligible to be employed in the United States.
• Applicants must not be starting college or university during the fall semester of 2026.
• Preference for those able to continue working during the spring semester.

Paid placement at an hourly rate of $16.39.

The OAG provides reasonable accommodations to applicants with disabilities. For assistance with accommodations, contact recruitment.gov or 212‑416‑8080. The Office of the New York State Attorney General is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.