Case Manager; Intensive Case Management

JOB SUMMARY

The Highland Rivers Behavioral Health Intensive Case Management (ICM) Team is a medium intensity Community‑Based program for adults with severe and persistent mental illnesses such as Bi‑Polar Disorders, Schizoaffective Disorders, and other Sub‑Categories of thought disorders.

The Case Manager works with the individual and other supports and service providers to develop an Individual Recovery Plan (IRP) that includes the medical, behavioral, social, educational, vocational, housing, financial and other needs of the eligible individual. Services help individuals develop strategies and support to avoid out-of‑home placement and reduce the need for more intensive services, and coordinate access to other needed community services and resources.

• Community based position.
• Provide transportation for the individuals.
• Must visit individual’s homes.
• Assist individuals with service needs, developing strategies and supportive, social support networks and coordinating rehabilitation services as specified in the individual’s Individual Recovery Plan (IRP).
• Partner with the individual and CORE services provider in the development of the IRP.
• Provide individual interventions to include identifying service needs; developing strategies and supportive interventions to avoid out of home placement or the need for more intensive services; assisting individuals to increase social support networks to ameliorate life stresses resulting from the individual’s condition; and coordinating rehabilitation services as specified in the individual’s IRP. Partner with the individual and CORE service provider in the development of the individual recovery plan.
• Link and serve as advocate with other agencies to garner needed resources for individuals.
• Provides assistance and support in crisis situations.
• Provides assessment, monitoring, and assistance to individuals.
• Provides direct service to individuals; completes all necessary paperwork according to policy; ensures individual meet eligibility criteria or refers to appropriate provider in the community.
• Manages a caseload by ensuring all services are authorized, chart paperwork is complete and current, and individual charts are closed according to policy.
• Sees a caseload at the frequency defined in the service plan; documents attempts to contact individuals and ISP reviews; completes monthly caseload reports; track appointments and case management.
• Meet weekly contact and productivity standards
• Attend treatment team meetings as directed by Program Supervisor.
• Assist with service‑related compliance.
• Maintain confidentiality for all indirect/direct service in accordance with agency policies and HIPPA policies.
• Other responsibilities and tasks as may be assigned.