Resident Services Coordinator Oxford - Part Time

Position:
Resident Services Coordinator Rev. 7/26

Reports To:

CSI Supervisor

Basic Function:
To provide onsite services to housing residents

• In collaboration with the staff of Oxford Housing Authority identifies residents in need of services.
• Provide assessment, outreach, early and/or crisis intervention and advocacy to diverse resident population.
• Coordinate delivery of support services.
• Develop, implement and review comprehensive support service plans for residents, including connecting residents with needed in home supports.
• Work with Tri-Valley staff and other community agencies on behalf of residents.
• Collaborate with Oxford Housing Authority Director to address the needs of residents at risk of eviction due to lease violations.
• Assist residents in changing/monitoring behaviors which, constitute lease violations to maintain tenancy, if possible.
• Provide counseling and support to residents concerning day-to-day adjustments.
• Provide on-going support for developing a cohesive sense of community by facilitating communication among residents
• Coordinate educational/information programs at the development.
• Provide technical assistance and education to housing staff concerning relevant elder and disability issues.
• Seeks appropriate housing arrangements for residents who require alternative housing.
• Complete monthly reports for DHCD.

• BA/BS Degree preferred; knowledge of housing/social services with elders or adults with disabilities strongly preferred.
• Knowledge of Housing/Disability laws and regulations.
• Solid written, verbal, interpersonal and team skills.
• Regular and reliable attendance.
• Communicate with consumers, co-workers, family members, both face to face, email and/or telephonically.
• Computer acuity;
  Software including Word and Outlook.
• Motor Vehicle, valid driver's license; maintain minimum insurance liability requirements and complete motor vehicle driving record check.
• Organizational and time management skills.
• Communication skills to include public speaking.
• Cultural competency and the ability to provide informed advocacy.
• Knowledge of home and community-based service systems and how to access and arrange services.
• Mass Health programs.
• Outreach and educational services.
• Public benefits.
• Written communication skills.
• Demonstrated analysis and problem-solving skills.
• Meet deadlines in a timely fashion.
• Able to develop and maintain positive effective relationships with providers, consumers, and the public.
• Works as a member of a team & independently.
• Maintain Confidentiality.
• Attention to detail.
• Consumer Advocate.
• Ability to be flexible and work in a fast-paced environment.
• Maintain caseload/production at program/department standards.