Resident Services Coordinator Oxford Part Time

Position:
Resident Services Coordinator Rev. 7/26

Reports To:

CSI Supervisor

Basic Function:
To provide onsite services to housing residents

• 1. In collaboration with the staff of Oxford Housing Authority identifies residents in need of services.
• 2. Provide assessment, outreach, early and/or crisis intervention and advocacy to diverse resident population.
• 3. Coordinate delivery of support services.
• 4. Develop, implement and review comprehensive support service plans for residents, including connecting residents with needed in home supports.
• 5. Work with Tri-Valley staff and other community agencies on behalf of residents.
• 6. Collaborate with Oxford Housing Authority Director to address the needs of residents at risk of eviction due to lease violations.
• 7. Assist residents in changing/monitoring behaviors which, constitute lease violations to maintain tenancy, if possible.
• 8. Provide counseling and support to residents concerning day-to-day adjustments.
• 9. Provide on-going support for developing a cohesive sense of community by facilitating communication among residents.
• 10. Coordinate educational/information programs at the development.
• 11. Provide technical assistance and education to housing staff concerning relevant elder and disability issues.
• 12. Seeks appropriate housing arrangements for residents who require alternative housing.
• 13. Complete monthly reports for DHCD.

• 1. BA/BS Degree preferred; knowledge of housing/social services with elders or adults with disabilities strongly preferred.
• 2. Knowledge of Housing/Disability laws and regulations.
• 3. Solid written, verbal, interpersonal and team skills.
• 4. Regular and reliable attendance.
• 5. Communicate with consumers, co-workers, family members, both face to face, email and/or telephonically.
• 6. Computer acuity;
  Software including Word and Outlook.
• 7. Motor Vehicle, valid driver's license; maintain minimum insurance liability requirements and complete motor vehicle driving record check.
• 8. Organizational and time management skills.
• 9. Communication skills to include public speaking.
• 10. Cultural competency and the ability to provide informed advocacy.
• 11. Knowledge of home and community-based service systems and how to access and arrange services.
• 12. Mass Health programs.
• 13. Outreach and educational services.
• 14. Public benefits.
• 15. Written communication skills.
• 16. Demonstrated analysis and problem-solving skills.
• 17. Meet deadlines in a timely fashion.
• 18. Able to develop and maintain positive effective relationships with providers, consumers, and the public.
• 19. Works as a member of a team & independently.
• 20. Maintain Confidentiality.
• 21. Attention to detail.
• 22. Consumer Advocate.
• 23. Ability to be flexible and work in a fast-paced environment.
• 24. Maintain caseload/production at program/department standards.