Guest Relations Officer

Guest Relations Officer (Full-Time) - Dukhan, Qatar

The Guest Relations Officer is the guest’s first impression of the greetings, venue, and guest preferences.

• Checks in guests in an efficient and friendly manner, using guest names whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to the guest room. Issue correct keys to the guest.
• Check out guests at end of the stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bills to the guest. Settles bills accurately through credit card or cash transactions.
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
• Handle all guest s interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.