Accounts Receivable Collections Specialist

Our client in the construction and building materials industry is seeking an Accounts Receivable Collections Specialist to join their team! This is an opportunity to join a financially stable company where relationships, accuracy, and accountability matter more than aggressive collections tactics. This role is responsible for managing collections and reconciliation for a portfolio of large national customers, and focuses on resolving complex payment issues, deductions, and discrepancies while maintaining strong customer relationships.

Key Responsibilities:

• Manage collections and account reconciliations for a portfolio of national customers, partnering with internal teams to resolve issues.
• Perform follow-up on open receivables to minimize aging and ensure timely payment.
• Research and resolve credit-related issues, short pays, deductions, billing discrepancies, and chargebacks.
• Contribute to team goals related to cash flow, payment application, account management, and timely dispute resolution.
• Manage multiple complex customer accounts simultaneously while maintaining up-to-date account status.
• Maintain accurate customer data, payment history, and account activity within the ERP system to support proper financial tracking and reporting.
• Generate reports, statements, and reconciliations using Excel to support account analysis and collections activity.

Required Skills/Qualifications:

• 3+ years experience in B2B Accounts Receivable (AR)/collections; construction, building materials, or manufacturing industry experience preferred.
• Experience managing large or complex national accounts/customers and handling deductions, short payments, and billing issues.
• Proficiency in Microsoft Excel (VLOOKUPs, pivot tables, formulas) and experience working within an ERP system (JD Edwards or similar).
• Strong written and verbal communication skills with a professional, customer-focused approach to issue resolution and relationship management.
• Ability to manage multiple priorities and work both independently and collaboratively.