Escrow Support Specialist; ESS - Setup Pre-Closing

Escrow Support Specialist (ESS) – Setup for Pre-Closing

Responsible for timely and accurate support of the escrow process including, but not limited to, ordering, tracking, receiving, reviewing and inputting data related to payoffs, taxes, assessments, HOAs, water, sewer, and other items for the purchase and refinance of real estate. Participates in learning and development activities to expand knowledge base.

• Review action lists and/or reports to prioritize work.
• Order or source required data (HOAs, payoffs, utilities, taxes, assessments, etc.).
• Enter amounts, paid-through dates, and other required data points for each item.
• Add payoff and HOA information to the prelim/title commitment as it becomes available.
• Follow up with third parties for items not received by the due date and reorder expired items.
• Follow up with Pre-Closer/Escrow Assistant or Escrow Officer on information sheets and missing data.
• Communicate with Escrow teams on file issues and needed corrections.
• Use internal systems (Res Ware, Outlook, shared inboxes, spreadsheets/reports) to manage daily work.
• Other related duties as assigned or requested.
• Communicate clearly in writing and verbally.
• Detail orientation: catches small errors and keeps work accurate.
• Organization: manages multiple files/queues without losing track of items.
• Comfort with numbers: works confidently with fees, payoffs, and basic calculations.
• Technical ability: learns and navigates multiple systems (Res Ware, web portals, dashboards, spreadsheets, email tools) and follows written SOPs/job aids.
• Forward-thinking and AI-friendly: open to trying and adopting new tools (including AI) to make work faster and more accurate.
• Ownership and agency: takes responsibility for their queue, keeps work moving, and raises blockers early.
• Problem-solving mindset: digs into issues, brings problems with proposed fixes, and looks for ways to cut rework and prevent repeat issues.

• High school diploma or GED required.
• Bachelor’s degree preferred but not required.
• Experience in a high-volume customer service, financial services, mortgage, or title/escrow environment preferred.
• Experience using technology and multiple applications to manage work is a plus.

Candidates may be asked to work one of the following shifts (all times Eastern):

• 8 hour shift ending at 6:30 PM.
• 8 hour shift ending at 7:30 PM.
• We may offer remote flexibility for candidates who can support a shift ending at 8:00 PM, based on business needs and manager approval.

You’ll be redirected to our application portal to submit your resume and answer a few questions.