Operations & Data Support Specialist

Job Description

At ABT Insurance, we believe that the strength of our service comes from the clarity of our information. We are looking for an Operations & Data Support Specialist to join our team in Duluth, Georgia, to help us keep our systems running smoothly and our data organized. You will be the person who bridges the gap between raw data and actionable insight, ensuring that our agents have exactly what they need to provide fantastic service to our policyholders.

• Paid Time Off (PTO)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Disability Insurance
• Hands on Training

• Perform accurate data entry and maintain up-to-date client and policy information in our agency management system.
• Monitor and process a high volume of emails, attachments, and incoming documents in a timely manner.
• Scan, upload, label, and organize documents in electronic client files.
• Review records to identify missing, incomplete, or inconsistent information.
• Provide first-level troubleshooting for computers and office equipment, such as printers, scanners, and our phone system.
• Provide administrative and operational support to the team as needed.
• Follow established procedures to ensure information is handled accurately and confidentially.

• Strong computer skills required - comfortable learning new software quickly and troubleshooting basic issues.
• Associate or bachelor's degree in a relevant field is a plus, but not required.
• Relevant work experience in data entry, data management, administrative support, or office operations preferred.
• Strong analytical skills and attention to detail.
• Proficient in MS Office, with intermediate Excel skills.
• Fast, accurate typing, plus good organizational and time-management skills.
• Ability to handle confidential information with professionalism.
• Bilingual English/Spanish preferred, but not required.