Auto Retail Service Manager

We're looking for applicants with exemplary customer relations skills, strong service writer capabilities, and a love for collaboration to step into our next dealership service manager role. No day will be the same in our fast-paced auto service center! You must be ready to address customer concerns and oversee the service advisor in scheduling appointments for vehicle repairs. If you're an experienced automotive professional with excellent communication skills and are ready to run our retail service department, apply today!

• Guide the management of all automotive service department paperwork, including repair orders, invoices, and maintenance records
• Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed
• Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics
• Deliver a high level of customer satisfaction in all service center interactions to boost customer retention and referrals
• Supervise automotive service, vehicle repair process, and department team members to ensure a quality service experience and a balanced budget
• Facilitate the successful and timely return of customers’ vehicles

• Must provide proof of valid driver’s license and satisfactory driving record
• Pre-employment drug test and background check are mandatory
• Two or more years working as an automotive service writer or service advisor mandatory; automotive service management experience a plus
• Possess a thorough understanding of auto technology, service team job duties, and vehicle repairs
• Mandatory high school diploma or GED equivalent - a bachelor's degree is a plus

Compensation: $75,000 per year