Assistant Manager - TPL Sales & Operations
Listed on 2026-02-12
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Business
Business Development, Operations Manager, Client Relationship Manager, Business Management
About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third‑party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers’ products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries.
We cater logistics strategies and processes to our customers’ needs by utilizing the latest information systems and advanced technologies.
The Assistant Manager – TPL Sales & Operations position is responsible for all duties related to inbound and export 3PL freight forwarding operations, supervising and troubleshooting the entire 3PL freight forwarding operation group, efficiently supporting weekly and monthly closing reports, monitoring AR and AP. Additionally, this position will lead and assist various projects as required.
Responsibilities- General 3PL Operations (Inbound, Outbound, In‑land and warehouse/distribution)
- Oversee the transportation of freight and ensure complete customer satisfaction by facilitating timely and accurate communication
- Provide guidance and direction to Freight Forwarding Operation team on operational decisions based on immediate requirements and urgent transportation
- Liaise with customers, suppliers and ocean carriers, inland transportation companies to ensure that a premium level of customer service is always present
- Accurately manage and maintain departmental operational tasks such as accounting, reporting and records keeping in accordance with internal policies and state and federal regulations
- Manage accounts to retain existing relationships and grow share of business
- Supervise Operation team and troubleshoot
- Lead, coach, enforce, empower and direct reports to perform and achieve in line with company values and strategy, and department goals adhering to company SOP and policies
- Recommend and implement strategies to continually improve department performance
- Communicate pending work and/or unresolved problems to the following personnel
- Prioritize and delegate work tasks among the team members
- Customer Services and Client Management
- Drive performance improvement of operation and customer relations to achieve KPIs
- Ensure that all personnel provide a high level of customer service to both internal and external customers
- Ensure that all customer inquiries are responded to promptly and professionally
- New Accounts Operation set‑up support and Competitive Analysis
- Provide operation set‑up support for newly awarded 3PL freight forwarding business
- Build customer relationships as operation leader for new accounts
- Support the business development related teams and contribute to opportunity qualification and related solutions design and commercial strategy
$80,000‑$90,000 per year (Subject to Compensation Study Upon Candidate Selected)
Benefits Of Working At Hyundai GLOVIS America Inc.- Medical Insurance
- Vision Insurance
- Dental Insurance
- Health Care & Dependent Care Flexible Spending Accounts (FSA)
- Basic Life and AD&D as well as Short‑Term & Long‑Term Disability
- Paid Vacation, Holidays, and Sick leave
- Pet Insurance
- Hospital and Critical Illness Insurance
- Wellness Program and Gym Reimbursement*
- 401(k) with Generous Matching
- Referral Bonuses*
- Auto Allowance*
- Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
- Discretionary Bonuses*
- Tuition Reimbursement*
- Benefits may vary by location. All benefits pursuant to Company policy
- Intermediate‑level MS Excel, Power Point, Word and Database Management Required
- Problem‑solving and critical thinking ability Required
- General Understanding of Supply Chain Management and the Logistics Industry Required
- Understanding of the Full Range of Freight Forwarding Services, including movement, scheduling, monitoring and control services, cost optimization, and various industry specific requirements Required
- Able to establish business plan and proceed new business developments and projects Required
- Must be proficient with PC's Required
- Bac…
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