Supervisor - TPL Sales & Operations

Glovis America - 3235 Satellite Blvd, 3235 Satellite Blvd, Duluth, Georgia, United States of America

Posted Wednesday, February 18, 2026 at 11:00 AM | Expires Monday, August 31, 2026 at 9:59 AM

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries.

We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

The Supervisor - TPL Sales & Operations position is responsible for leading the Sales Operations function within the TPL (Third-Party Logistics) business unit. This role ensures alignment between Sales, Operations, Finance, and Corporate teams to drive revenue growth, margin control, and operational stability. The Supervisor oversees contract management, pricing control, settlement governance, and KPI performance while supporting strategic key accounts.

• Support Sales team in RFQ/RFP response, pricing validation, and margin structure review
• Support Sales team in RFQ/RFP response, pricing validation, and margin structure review
• Validate AR/AP structure, GP% targets, and cost assumptions before submission
• Monitor monthly revenue, cost, and gross profit performance by account
• Identify risk accounts and propose corrective action plan
• Contract & Compliance Management
• Review customer contracts, simplified contracts, and internal approval processes (Red Folder, etc.)
• Ensure pricing and scope alignment between Sales agreement and operational execution
• Maintain contract database and renewal schedule control
• Key Account Operational Oversight
• Ensure compliance with internal accounting and audit standards
• Process Optimization & System Alignment
• Standardize Sales-to-Operation handover process
• Improve SOP for pricing approval, cost updates, and exception handling
• Collaborate with IT/System team for S-ERP, LOTS, or related tools improvement
• Supervise Sales Ops team members (work allocation, KPI, coaching)
• Develop performance metrics and conduct regular evaluations
• Oversee high-volume / high-risk accounts to ensure service stability
  • Coordinate issue resolution across Operations, W&D, and Finance
  • Escalate critical risks to management with structured reporting
  • Settlement & Financial Control
  • Monitor billing accuracy and settlement cycle time
  • Oversee dispute management and credit exposure
  • Support training and onboarding of new hires
  • Other duties as assigned

$69,000 - $78,000 per year (Subject to Compensation Study Upon Candidate Selection)

• Medical Insurance
• Vision Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

* Benefits may vary by location. All benefits pursuant to Company policy

• General understanding of the Supply Chain Management and the logistics industry Required
• Ability to establish business plan and proceed new business developments/projects Required
• Must be proficient with PC's Required
• Intermediate MS Excel, Power Point, Word and database management Required
• Understanding of the full range of Freight Forwarding services, including movement scheduling, monitor and control services, cost optimization, and various industry specific requirements Required
• Excellent written and verbal communication skills in both English and Korean required due to extremely high volume of communication with customers/vendors in Korea Preferred

• Bachelors Degree Required
• 5 - 8…