Manager - Global Business Sales; East Region

Summary

The Manager, Global Business Sales (East Region) position will be handling Key Client Accounts to manage and grow strategic customer relationships for our freight forwarding and NVOCC business. This role supports key accounts across ocean, air, inland, warehousing, and multi‑modal logistics, ensuring exceptional service while driving profitable growth.

$94,000 - $115,000 per year (Subject to Compensation Study Upon Candidate Selection)

• Serve as the primary or secondary point of contact for assigned key clients, ensuring service excellence and proactive support
  • Manage customer KPIs, conduct business reviews, and lead retention/growth strategies
  • Identify and develop new business opportunities across ocean, air, inland, and any other value‑added services
  • Coordinate internally with Operations, Customer Service, Pricing, and Carrier Teams to resolve escalations
  • Prepare quotes, RFQ responses, and commercial proposals
  • Monitor market trends and competitive activity to strengthen client value
  • Maintain accurate CRM activity and reporting
• Strategic Planning & Collaboration
  • Collaborate with internal teams to enhance service offerings and align with global customer trends
  • Lead cross‑functional projects to optimize global‑to‑local supply chain integration
  • Provide market intelligence to support investment decisions in infrastructure and capacity
• Customer On‑boarding & Support
  • Lead implementation of new accounts including contract setup, integration, and training
  • Support issue resolution and act as escalation point for complex customer concerns
  • Develop long‑term account plans focusing on mutual growth, innovation, and partnership
  • Other duties as assigned

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*
• Benefits may vary by location. All benefits pursuant to Company policy

• Strong communication, customer‑management, commercial acumen, and negotiation skills (Required)
• Solid understanding of international logistics (FCL/LCL, air freight, inland, drayage, customs, HBL/MBL) (Required)
• Understanding of the full range of Freight Forwarding products and services (Required)
• Ability to establish strategic customer plan and proceed new business developments/projects (Required)
• Must be proficient with PCs (Required)
• Ability to balance daily execution with long‑term client strategy (Required)
• Problem‑solving skills with ownership and urgency (Required)
• Experience with TMS/CRM systems (Preferred)

• Bachelor's Degree (Required)
• 7 – 10 years of experience relating to Freight Forwarding, NVOCC Operations, Business Development (Required)
• 8 – 13 years of experience relating to Business Management and/or Business Development (Preferred)
• 1–3 years of supervisory experience (Required)

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Possibility of operating desk machines
• Precise Manual Dexterity – Writing, Typing, etc.
• Possibility of domestic travel – 10%
• Lift up to 10 lbs
• Carry up to 10 lbs
• Stand/Walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low‑level noise exposure
• This position will be located in the Duluth, GA office
• Communication with employees and field partners will be primarily conducted via phone and email

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information…