Acct. Receivable Coordinator

Summary Payment Application Coordinator provides support to a team, by managing workload assignments, troubleshooting technical issues, handling customer escalations, onboarding or remedial training, initiating or supporting continuous improvement projects, and creating or maintaining process documentation.

Responsibilities Creates reporting and workload documents for team assignments (People Soft, Service Now, etc.)Manages payment application processes including customer outreach, level 2+ research requests, account maintenance, other accounting, and administrative tasks

Responsible for documenting processes and training new team members

Responsible for documenting errors and providing remedial training for existing team members

Responsible for quality assurance, including auditing of sample data and any training or continuous improvement recommendation

Make customer service a priority for both internal and external customers (Support Inquiry/Research Specialists)
Experience2+ years of experience in Accounts Receivable Experience leading a team or project

Advanced working knowledge of Excel Processes documentation and training experience

Strong analytical and data analysis

Excellent organizational skills and attention to detail

Excellent communication and relationship-building skills

Customer service focused

Conflict management skills

Ability to manage multiple tasks concurrently

Strong organizational and follow-up skills

Results driven

Continuous improvement or technical support experience preferred

People

Soft experience preferred

Education

Bachelor’s degree preferred

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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