Client Management Specialist

As a Client Management Specialist, you will work closely with clients, suppliers, sales and internal teams to best meet client needs. This role assists with managing client product and business portfolios including creating client and supplier correspondence, processing orders, maintaining distribution spreadsheets, project tracking, research and managing budgets.

The Client Management Specialist is the primary person responsible for following and managing an order from inception to payment. Communication, detail orientation, accountability, positivity, and time management are key to success.

Flexibility to work hybrid, 3 days in office and 2 days remote, after training!

• Serve as the primary point of contact for customer accounts, ensuring timely communication and issue resolution.
• Process and manage customer orders, quotes, projects, RMAs, and related system transactions.
• Prepare and assemble RFP packages, supporting documentation, and customer portal data for Project Managers to complete quotations
• Manage customer portal activities, including Exostar, TMS, P2P, and other customer-specific systems.
• Coordinate shipping activities, freight arrangements, and customer-required shipping documentation for commercial and government contracts
• Ensure customer purchase orders, supplier purchase orders, and project documentation are processed accurately and timely.
• Monitor order status, delivery commitments, shipments, and billing readiness to support on-time customer deliveries and revenue recognition.
• Collaborate with Project Management, Purchasing, Operations, Shipping, and Accounting to support customer requirements and operational objectives.
• Maintain customer, project, part, and transactional data integrity within business systems and support ERP implementation activities.
• Support customer collections efforts through invoice follow-up and coordination with internal stakeholders.
• Maintain compliance with AS9100 requirements, customer contractual obligations, and company quality processes.
• Support CMMC, government contracting, and aerospace industry requirements through proper documentation and controlled process adherence.

• Proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools – such as Microsoft Teams, Webex and Zoom.
• ERP (Enterprise Resource Planning) system experience required.
• Experience in a corporate sales and service environment is preferred.
• This role offers the opportunity to work a hybrid working model following training.