Order Support Administrator
Job in
Duluth, Gwinnett County, Georgia, 30096, USA
Listed on 2026-07-25
Listing for:
Ricoh Americas Corporation
Full Time
position Listed on 2026-07-25
Job specializations:
-
Business
Business Administration, Office Administrator/ Coordinator -
Sales
Business Administration, Office Administrator/ Coordinator
Job Description & How to Apply Below
The Order Administrator plays a critical role in supporting the Sales organization by generating accurate, profitable, and high-quality orders. This role manages the full lifecycle of equipment and service orders-from booking through billing and funding-while serving as the central point of contact across multiple internal and external stakeholders.
Acting as a liaison between Sales Teams, Billing, Supply Chain, Central Planning/Purchasing, Enterprise Services, RFS, and third-party leasing vendors, the Order Administrator ensures timely order progression, accurate invoicing, and funding compliance. This position serves as a Subject Matter Expert (SME) for order status, technical assistance, delivery coordination, and customer issue resolution while delivering exceptional customer service.
Job Duties and Responsibilities
+ Receive sales orders from Sales Representatives either as raw data requiring consolidation or as work-in-process orders within the sales order application.
+ Evaluate order factors impacting revenue and cost, including pricing, lease rates, vendor credits, promotions, and sales compensation.
+ Verify accuracy of product details, pricing, and customer contract agreements; follow up on order changes to ensure billing accuracy.
+ Ensure all required supporting documentation is complete and compliant with Ricoh policies and procedures.
+ Process and complete sales orders in accordance with Ricoh's quality standards.
+ Maximize order processing efficiency to meet established delivery and invoicing cycle-time requirements.
+ Review leasing program results and validate accuracy of lease documentation submissions.
+ Provide regular order status updates to Sales; run, reconcile, and analyze Order Management reports.
+ Maintain expert-level knowledge of customer accounts and all order types.
+ Facilitate resolution of post-submission sales order issues in coordination with Order Management and relevant partners.
+ Serve as a lead or support resource by coordinating workflow, paperwork, and knowledge sharing with Associates and Specialists.
+ Ensure excellent customer service for both internal and external stakeholders.
+ Manage orders booked in Oracle, monitoring progress from booking through delivery, invoicing, and funding while maintaining forecasting accuracy.
+ Drive order progression to prevent avoidable delays and mitigate month-to-month order roll.
+ Communicate and collaborate effectively with Sales, Supply Chain, Service Operations, Finance, and other partners regarding order status and resolution.
+ Generate, reconcile, and format reports related to Order Management activities.
+ Maintain advanced proficiency in Microsoft Office applications, including Excel and PowerPoint.
+ Execute responsibilities aligned with assigned KPIs.
+ Act as the central point of contact for funding-related inquiries post-invoicing from Sales, Sales Support, Enterprise Services, Financial Services, and customers.
+ Partner with internal teams and customers to streamline Ricoh processes, improving efficiency, effectiveness, and customer satisfaction.
+ Resolve complex billing disputes and request credit memos for incorrect or modified invoices.
+ Ensure all transactions are billable and fundable prior to installation.
+ Initiate and process lease funding for all lease deals.
+ Liaise with third-party leasing companies and customers to resolve issues and expedite funding.
+ Assist with training and onboarding of new employees.
+ Support team members with large or complex orders.
+ Perform other duties as assigned.
Qualifications
** Education, Experience, and Certifications*
* *
* Required:
*
* + Associate degree or equivalent business experience in a B2B environment.
+ Minimum of 3-5 years of related experience (sales, customer service, operations, or finance).
+ Experience managing multiple priorities while supporting sales and service organizations.
** Preferred:*
* + Bachelor's degree.
+ Oracle experience.
Knowledge, Skills, and Abilities
+ Strong PC proficiency, including Windows, Microsoft Office, Excel, and Word.
+ Accurate typing, data entry, and attention to detail.
+ Excellent verbal and written communication skills with the ability to interact across organizational levels.
+ Strong organizational, analytical, and multitasking capabilities.
+ Ability to collaborate effectively with Sales and cross-functional teams.
+ Ability to train and support new employees through on-the-job learning.
Working Conditions, Mental and Physical Demands
+ Office-based environment with standard lighting, ventilation, temperature, and noise levels.
+ Daily interaction with Sales, operations teams, management, and customer care personnel.
+ Periodic overtime required to meet deadlines.
+ Role involves moderate stress due to multiple monthly cutoffs and response-time demands.
+ Primarily sedentary with occasional walking, standing, bending, reaching, and lifting items generally under 10 lbs.
+ Requires moderate dexterity and routine…
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