Support Specialist- Restaurant Solutions

Support Specialist

Take your career to the next level with NDCP!

National DCP, LLC (NDCP) is hiring talented and driven professionals to join our growing team. We're a $3 billion supply chain leader supporting over 10,000 Dunkin' restaurants across the U.S. Our team powers one of the most recognized quick-service brands through innovative logistics, reliable service, and high-quality product distribution. Known for delivering real value and operational excellence, NDCP is at the forefront of supply chain management—and we're looking for passionate individuals to help us keep moving forward.

The Shared Services Support Specialist provides day-to-day administrative, reporting, and coordination support for the Restaurant Solutions (RS) team.

This role is focused on basic project management support, execution, and accurate collection and maintenance of data, preparing reports, managing lists, following up on quotes, and supporting communications and logistics. The ideal candidate has a high attention to detail, is customer-oriented, organized, and responsive, with the ability to handle multiple short-term tasks that directly support the success of RS programs and initiatives.

Full-Time, M-F Day hours;
Hybrid, onsite in Duluth, GA Corporate office

At NDCP, your work matters. We offer a collaborative, people-first environment where your ideas are heard and your growth is supported. From competitive pay and full benefits to career advancement opportunities, we invest in your success—because when you thrive, so do we. Join us and take the next step in a meaningful, rewarding career

National DCP offers a robust benefits suite. Check out our career page for our full list of benefits

• Medical, dental & vision insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Company paid life, AD&D, short and long-term disability
• 401(k) retirement plan with company match
• Paid Time Off (vacation, sick, discretionary) & paid holidays and more!
• Compensation salary plus bonus potential
• Additional benefits: employee assistance programs, discount programs, tuition discount program, and more!

What you will do:

• Project Management Support
• Support key project management activities, including task tracking, milestone follow-up, meeting preparation, documentation, and status reporting.
• Assist with business process mapping to document current-state and future-state workflows, decision points, handoffs, and role clarity.
• Support process development, changes, and optimization by documenting requirements, updating process materials, and coordinating feedback across stakeholders.
• Systems, Data & Analytical Support
• Onboard and maintain Arrowstream Supply Chain system and backup support for supplier, item, and pricing management with Category Management team.
• Assist with ad hoc communications development, including product announcements, supplier updates, and commitment communications.
• Support phone survey execution for new store/remodel projects and other RS initiatives.
• Maintain and analyze member data to support targeted sales or marketing campaigns, research, and program development.
• Provide reporting and insights to support RS program performance and decision-making.
• Provide support with Project Charter maintenance and communication.
• Support audit needs and feedback by gathering inputs, organizing backup documentation, tracking requested items, and incorporating audit feedback into action plans or process updates.
• Maintain key PM support tools and documentation, such as project charters, action logs, risk/issue trackers, timelines, and communication materials as needed.
• Administrative Support
• Manage and maintain New Store & Remodel Solution accounting invoicing, crediting and tracking processes
• Conduct quote follow-ups via phone and email for new store/remodel projects and other growth initiatives.
• Work collaboratively with internal teams to route franchisee requests such as quote updates, quote revisions, or escalations.
• Collect and submit weekly RS board report in collaboration with the team.
• Assist with franchisee meeting preparation (bi-annual):
• Source internal data to create reference sheets for multiple meetings each…