Federal Compliance Specialist Hybrid

Federal Compliance Specialist - Full-Time, Hybrid as Needed About this position

Federal Compliance Specialist
- Must live in GA and be willing to commute to the Winder headquarters when needed.

StartCHURCH is a company dedicated to meeting the needs of pastors and ministry leaders who have a vision to make a difference in their communities by establishing new churches and ministries. StartCHURCH helps nonprofit organizations establish a legal foundation, as well as provides additional tools and services tailored to pastors and church leaders.

• Great Company Culture. We want to help you grow and develop both professionally and personally.
• Work that Stays at Work. Genuine work/life balance matters here!
• Rest and Relaxation. 2 weeks paid time off, 2 flex days, 10 paid holidays, 1 week paid sick time, and flex-time.
• Health Benefits
  . Medical health insurance with a 30-day waiting enrollment period.
• Prepare for the Future. 401k Retirement plan with company match.
• Passion. We’ll help you start your own nonprofit or ministry at no cost.

The Federal Compliance Specialist provides expert-level guidance and document preparation for customers applying for tax-exempt status (i.e. federal income tax exempt). This role ensures an exceptional client experience by combining accuracy, efficiency, proactivity, and a service-minded approach that reflects StartCHURCH’s values. The Specialist is empowered to make a meaningful impact on clients’ journeys, not just prepare documents, by anticipating needs, resolving concerns, and providing expert guidance throughout the process.

The Specialist works collaboratively with a team of specialists and leadership to deliver results that serve both our internal and external customers:

• Internal Customers – Individuals within or connected to our company, including colleagues, managers, and partners who help deliver our services to the end user.
• External Customers – Individuals and organizations that purchase and use StartCHURCH products or services.

All responsibilities are carried out with the intent to demonstrate excellence, honor the client, and advance the mission of the company.

As a Federal Compliance Specialist at StartCHURCH you will:

• Prepare IRS response letters for applications requiring additional information, clarification, or follow-up correspondence after submission.
• Produce a minimum of ten (10) complete federal document packages weekly.
• Communicate proactively with clients to ensure progress through each phase and timely submission of required materials.
• Maintain consistent, timely, and professional correspondence with clients through email, phone, and other approved communication channels to ensure an exceptional customer experience and positive impact on the client journey.
• Anticipate client needs and issues, taking proactive steps to keep the process moving smoothly.
• Manage sensitive client interactions professionally, including de-escalating concerns and resolving challenges with a positive approach.
• Collect, organize, and verify all supporting documents and data necessary for application completion.
• Manage, update, and maintain accurate records in all relevant database systems.
• Communicate effectively with internal teams to ensure smooth handoffs, collaboration, and service consistency.
• Interpret instructions and resolve issues by applying company policies and established procedures.
• Identify additional services that may benefit clients and assist them in exploring available options.
• Participate in departmental meetings, projects, and professional development activities.
• Follow all policies and procedures related to quality, health, and safety.
• Maintain proper care and use of assigned equipment and materials.
• Attend all…