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Customer Services Manager

Job in Duluth, Gwinnett County, Georgia, 30155, USA
Listing for: BARCO
Full Time position
Listed on 2026-01-22
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Customer Services Manager

Location:

Duluth, GA, US

Overview

The Customer Care Manager (CCM) is responsible to develop and support Barco’s Service Business Partners by maintaining and offering consistent service support. Responsibilities include monitoring, investigating, and providing in-depth reporting on the in-field performance of all assigned products.

Responsibilities
  • A critical part of the CCM’s function is to compile, edit, and gather accurate data and information pertinent to monthly technical reports, assuring they are legible and delivered on time.
  • Manages assigned products, assisting Business Partners and end users to achieve satisfactory performance. Ensures partners are fully supported in all technical and procedural areas. Use targeted reporting process to prioritize actions and field visits.
  • Schedules regular meetings with Business Partners to gather and disseminate information. This includes being compliant with Barco’s policies and procedures. Familiarity with latest technical information, bulletins, and service programs. Assess partner and additional support needs.
  • Co-ordinates efforts with field service representatives to ensure emergency visits are performed in a ti
    • Gathers field machine performance data and fault samples.
    • Partner development and personnel relationship building.
    • Observing the business and service practices of the service partners and making recommendations to improve their efficiency and productivity.
    • Monitoring their Performance Management matrix.
    • Reviews their assigned dealer A/R to minimize potential part ordering issues.
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