Customer Care Agent

** Remote Customer Service Call Center Representative*
* For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a  
** Remote Customer Service Call Center Representative
** to work at a premier global client in the insurance and specialty protection industry. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

** Pay Rate:**  $16 per hour

** Training

Schedule:

** Training will last up to 90 days, Mon-Fri, 8am to 5pm

*
* Location:

** 100% Remote  
** _Except for the following States:_*
* ** _AK, AZ, CA, CO, HI, IL, NJ, NY, VT, WA, WY)_*
* ** Position Type:
** Temp to Hire

** Why you should apply to be a Remote Customer Service Call Center Representative:*
* + Competitive starting pay in a motivated pay-for-performance environment

+ Robust paid training including classroom, online, and side-by-side observations

+ Exciting opportunities to learn, grow, and advance within a Fortune 300 global company

+ A workplace that values great customer service and actively recognizes your contributions

+ Highly diverse environment where every day and every customer is different

+ Supportive culture that encourages connecting and helping others

** What's a typical day as a Remote Customer Service Call Center Representative? You'll be:*
* + Handling inbound customer calls by researching and resolving loan level inquiries in hazard insurance, mortgage banking, and property loss

+ Listening carefully to customer concerns and showing empathy while finding solutions

+ Demonstrating initiative by gaining a true understanding of each customer's challenges, proactively resolving issues, and helping prevent future problems

+ Participating in special projects, adapting to new responsibilities, and shifting priorities as needed

** This job might be an outstanding fit if you:*
* + Have strong attention to detail and love to 'WOW' customers on every call

+ Possess excellent verbal, written, and listening skills

+ Are driven to take ownership of customer problems and resolve them efficiently

+ Are adaptable and work well in a fast-paced, changing environment

+ Think outside the box and demonstrate creative problem-solving

+ Can seamlessly multitask using technology for call handling, reviewing cases, and documenting calls

+ Hold a minimum high school diploma or GED and have at least 1 year of work experience (college degree with 0-1 year work experience is preferred)

+ Are able to work remotely (exceptions apply for AK, AZ, CA, CO, HI, IL, NJ, NY, VT, WA, WY)

** What happens next*
* Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Remote Customer Service Call Center Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  ()  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

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