Customer Service Associate - Industrial Machinery

Nordson Packaging
, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Customer Service Associates provide pre- and post-sale customer service and support across multiple sub families. They deliver timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center consistent with service and quality standards. They process customer orders, bills and accounts, and applications for service, maintenance and termination, and troubleshoot and resolve customer complaints.

• Create and manage standard quotations, sales orders, and returns in SAP in a timely manner according to established goals of the Customer Experience Supervisor received via phone or electronically from internal and external customers.
• Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing.
• Job duties may encompass international transactions and requests.
• Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry.
• Ability to learn and use Nordson case management technology to retrieve and update the status of each task assignment.
• Review case management requests to assign priority status and route to the correct customer service desk.

• Associate’s or bachelor’s degree preferred.
• Two to four years of CSR experience preferred.
• Previous SAP and Salesforce experience preferred.
• Previous case management system experience preferred.

Position is onsite Monday through Friday at our Duluth location.