Customer Service Representative - Bilingual

Our client, a leading organization in the customer support industry, is seeking a Customer Service Representative - Bilingual to join their team. As a Customer Service Representative - Bilingual, you will be part of the customer support department supporting the sales and distribution teams. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Customer Service Representative - Bilingual

Location: Duluth, GA

Pay Range: $22 - $23.00 hourly

Shift: 8:00 AM - 5:00 PM

What's the Job?

• Responding to customer inquiries, concerns, complaints, and returns in a professional and timely manner
• Providing clear and detailed explanations of products, services, policies, and procedures
• Reviewing customer accounts and transaction histories to accurately identify and resolve issues
• Collaborating with sales and distribution teams to improve customer service processes and outcomes
• Processing customer orders, calculating charges, and managing payments as needed

What's Needed?

• Prior experience in a Customer Service or Customer Support role
• Proficiency with CRM systems
• Working knowledge of SAP, including Distribution, Sales, and Materials Management modules
• Strong communication and interpersonal skills
• Ability to multitask and manage competing priorities in a fast-paced environment

What's in it for me?

• Opportunity to work in a dynamic and supportive environment
• Development of valuable customer service skills
• Potential for career growth within the organization
• Engagement with a diverse and inclusive team
• Competitive hourly pay rate

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

Nuestro cliente, una organización líder en la industria de soporte al cliente, busca un Representante de Atención al Cliente - Bilingüe para unirse a su equipo. Como Representante de Atención al Cliente - Bilingüe, formarás parte del departamento de soporte al cliente apoyando a los equipos de ventas y distribución. El candidato ideal tendrá excelentes habilidades de comunicación, capacidad de resolver problemas y una actitud proactiva, lo cual se alineará con éxito en la organización.

Nombre del puesto: Representante de Atención al Cliente - Bilingüe

Ubicación: Duluth, GA

Rango de pago:

Turno:

¿ En qué consiste el trabajo?

• Responder a consultas, preocupaciones, quejas y devoluciones de clientes de manera profesional y oportuna
• Proporcionar explicaciones claras y detalladas sobre productos, servicios, políticas y procedimientos
• Revisar cuentas y transacciones de clientes para identificar y resolver problemas con precisión
• Colaborar con los equipos de ventas y distribución para mejorar los procesos y resultados del servicio al cliente
• Procesar pedidos de clientes, calcular…