Csr Warehouse Ii - Ssc

CSR WAREHOUSE II - SSC

Dal‑Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk‑in customers, answering customer inquiries, providing samples, and completing sales transactions.

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.

Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.

Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).

Responsible for keying in orders, processing faxes, and preparing reports.

Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.

Participates in special projects and performs additional duties as required.

High School Diploma or GED equivalency required.

1 or more years customer service experience.

Focus on customer account management preferred.

Prior tile industry knowledge is preferred.

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem‑solving skills required. Ability to demonstrate strong interpersonal relationship building skills.

Must have a moderate level of computer skills in Word and Excel.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include:
Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal‑Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.