Call Center Representative

BMW of Gwinnett Place, a Penske Automotive Group dealership, is looking for motivated individuals to join our Service Call Center and help deliver extraordinary customer experiences.

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals with that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Call Center Representative, you will promptly, professionally, and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned.

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values‑driven culture built on integrity, professionalism, excellence, and teamwork.

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast‑paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

• Commitment:
  Ensure our customers have a world‑class experience at every step along their ownership journey.
• Excellence:
  Provide an unparalleled level of expertise to support customers' overall experience.
• Technical Expertise:
  Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Penske Automotive Group is an equal opportunity employer and maintains a drug‑and alcohol‑free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 36736

Position Code: 742811

Type:
Full-time

Dealership: BMW of Gwinnett Place

Location Address: 3264 Commerce Avenue

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.