Irvin Tour Guide

Job Details

Job Location:

350 Harbor Drive, Duluth, MN 55802

Salary Range: $15.00 per hour

Title:

Tour Guide

A Tour Guide’s primary role is to provide guests with exceptional customer service, a fascinating tour, and notable information about the retired ore ship, the William

A. Irvin.

• Maintain a positive disposition while quickly and courteously responding to guests.
• Collaborate well with others.
• Adapt to frequent change, delays, or unexpected events.
• Read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and the tour narrative.
• Communicate and speak effectively in front of small and large group settings.
• Exceptional customer service.

• Customer service experience.
• Knowledge of the Duluth area.

• Provide historic facts and narratives to groups and individuals while they tour the William
  
  A. Irvin.
• Positively deliver a memorable experience to a diverse audience.
• Answer questions and provide additional information necessary to complete the full tour experience.
• Follow safety protocols and assume responsibility for the safety of any groups or individuals in your area.
• Execute stationary and guided tours duties.
• Help keep the ship clean and tour-ready.
• Assist team and/or other departments with tasks, including light cleaning, moving chairs, merchandise, or signage, and other event or tour related functions.
• Create and maintain a professional and hospitable appearance and atmosphere.

This position is part-time with a schedule based on the primary tourist season, Spring to Fall. The Tour Guides are expected to work variable shifts and must be available to work weekends. Approximately 8–28 hours per week. This schedule is subject to change.

Business casual, weather appropriate clothing, and jeans are allowed. The DECC will provide shirts with the William

A. Irvin/DECC logos.

• Moderately strenuous tasks included.
• Required to stand, walk, talk and hear.
• Must occasionally lift and/or move up to 25 pounds.
• Able to carry on a conversation while walking and climbing steep and narrow stairs.
• Requires standing on feet for many hours at a time, moving quickly to different places based on needs.
• Regularly exposed to outside weather conditions and warm and/or humid areas.
• Exposed to high places, narrow passageways and steep stairs.

• Must be 16 years of age or older.
• Successful completion of reference checks.
• Successful completion of a background check.
• Successful completion of a drug test, if applicable.

Individuals are required to complete USCIS Form I-9 and provide acceptable documents for employment authorization at the time of hire.

This position is at will, meaning termination can occur by either the employee or the DECC without cause or notice.

The DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or any other characteristic protected by law.

• Free parking
• Employee wellbeing initiatives
• Monthly bus pass / bus reimbursement program
• Public Employee Retirement Account (PERA) – Pension Plan – with employer match
• Optional Minnesota Deferred Compensation Plan
• Free Employee Assistance Program
• Paid Time Off