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ECommerce CX Leader: Elevate Customer Experience
Job in
Duluth, Gwinnett County, Georgia, 30155, USA
Listed on 2026-07-25
Listing for:
DiversiTech Corporation
Full Time
position Listed on 2026-07-25
Job specializations:
-
Customer Service/HelpDesk
Ecommerce
Job Description & How to Apply Below
Diversi Tech Corporation seeks an eCommerce Customer Experience (CX) Manager to lead the customer service operations across all eCommerce channels in Duluth, GA. You will drive a consistent, scalable customer experience from pre-purchase inquiries to post-purchase support, reviews, returns, refunds, and retention initiatives.
Reported to the Digital Sales Manager, you will manage a team, optimize VOC insights, and partner with Marketing, Product, and Operations to improve content, conversions,
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