Where Licensed Healthcare Agents Thrive: TTEC Duluth 08​/13​/2025 4 Minute Read

Where Licensed Healthcare Agents Thrive: TTEC Duluth

• Licensed healthcare insurance agents and customer service representatives can now enjoy full time BPO healthcare jobs with TTEC Duluth, serving people across the United States.
• As a healthcare agent in TTEC Duluth, you will engage with customers, deliver amazing service and technology, provide expert insurance and health care guidance, and ensure compliance while developing global team perspectives.
• From meeting qualifications to onboarding, TTEC’s streamlined steps make it simple for insurance agent job seekers to start their healthcare CSR journey and bring value to the table.

As a licensed healthcare agent with TTEC Duluth, your primary responsibility is to provide customers with support and guidance on health care coverage options.

• Customer Service & Sales - Help clients understand their insurance coverage, health care policy options, and claims.
• Providing Expert Guidance - Complete the sale or renewal of a health plan that best suits the customer needs sales while matching customers with the right products.
• Ensuring Compliance - Follow all industry regulations, such as HIPAA , to protect sensitive data—ensuring employment without regard to race color religion, national origin disability, or sexual orientation gender identity national origin.
• Using Cutting-Edge Tools - Navigate advanced call center software and tools, like CRM platforms and telephony systems to deliver seamless customer service within a collaborative global team.

At TTEC Duluth, we are proud to building an environment that welcomes diverse skill sets. To thrive in this licensed healthcare agent job, you’ll need:

• Active Listening Skills - Understand and respond to customer needs to bring value to the table every day.
• Empathy and Patience - Engage customers respectfully, valuing perspectives within our global team and encouraging them to bring their authentic selves at work.
• Strong Industry Knowledge - Stay up to date with insurance and health care trends to provide guidance as a licensed healthcare insurance agent.

TTEC, a customer experience innovator, operates across 6 continents in countries such as Greece, Poland, and India, and employs over 55,000 individuals fluent in 50 languages. Our commitment to excellence is evident in our award-winning culture, highlighted by our 2024 accolades like Top 10 Operations Teams, Silver Certification in MLT’s Black Equity Program, and recognition as one of the UK’s Best Workplaces.

With an employee satisfaction rating of 4.1 out of 5 on Job Street, we pride ourselves on creating supportive and flexible work environments that enhance both employee and customer experiences. Find a variety of client-facing and business support roles within a company that values community connections.

• Education - High school diploma or equivalent.
• Experience - Six months of experience as a customer service representative or in an insurance agent job or health care is a plus.
• Tech Readiness - Ensure computer proficiency.

TTEC is proud to be at the forefront of building a diverse and inclusive workforce that respects and empowers all backgrounds, embracing and committed to building global teams that span the United States and beyond.

As an equal opportunity employer, TTEC welcomes employment without regard to race color religion, national origin disability, sexual orientation gender identity national origin. At TTEC Duluth, you’ll be part of a supportive team that values your expertise and helps you grow.

What our employees love about working at TTEC Duluth:

Enjoy competitive pay, opportunities for performance-based bonus, comprehensive benefits…