Customer Service-Bilingual

Our client, a leading organization in the logistics and customer support industry, is seeking a Customer Service Rep
- Bilingual to join their team. As a Customer Service Rep
- Bilingual, you will be part of the Customer Support Department supporting the Customer Service team. The ideal candidate will have excellent communication skills, a proactive attitude, and a strong commitment to delivering exceptional service, which will align successfully in the organization.

• Responding to customer inquiries, concerns, complaints, and returns in a professional and timely manner

• Providing clear and detailed explanations of products, services, policies, and procedures

• Reviewing customer accounts and transaction histories to accurately identify and resolve issues

• Collaborating with sales and distribution teams to improve customer service processes and outcomes

• Processing customer orders, calculating charges, and managing payments as needed

• Prior experience in a Customer Service or Customer Support role

• Proficiency with CRM systems

• Working knowledge of SAP, including Distribution, Sales, and Materials Management modules

• Strong communication and interpersonal skills

• Ability to multitask and manage competing priorities in a fast-paced environment

• Opportunities for professional growth and development

• Engaging work environment supporting diverse teams

• Chance to make a meaningful impact through excellent customer service

• Supportive team culture focused on collaboration and success

• Competitive hourly compensation

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent  specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our Power Suite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the Manpower Group® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on Linked In, Facebook, X and Instagram.

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.