Customer Service-Bilingual

Customer Service Rep
- Bilingual

Our client, a leading organization in the logistics and customer support industry, is seeking a Customer Service Rep
- Bilingual to join their team. As a Customer Service Rep
- Bilingual, you will be part of the Customer Support Department supporting the Customer Service team. The ideal candidate will have excellent communication skills, a proactive attitude, and a strong commitment to delivering exceptional service, which will align successfully in the organization.

Location:

Duluth, GA

Pay Range: $22.00/hourly

Shift: 8:00 AM - 5:00 PM

What's the Job?

• Responding to customer inquiries, concerns, complaints, and returns in a professional and timely manner
• Providing clear and detailed explanations of products, services, policies, and procedures
• Reviewing customer accounts and transaction histories to accurately identify and resolve issues
• Collaborating with sales and distribution teams to improve customer service processes and outcomes
• Processing customer orders, calculating charges, and managing payments as needed

What's Needed?

• Prior experience in a Customer Service or Customer Support role
• Proficiency with CRM systems
• Working knowledge of SAP, including Distribution, Sales, and Materials Management modules
• Strong communication and interpersonal skills
• Ability to multitask and manage competing priorities in a fast-paced environment

What's in it for me?

• Opportunities for professional growth and development
• Engaging work environment supporting diverse teams
• Chance to make a meaningful impact through excellent customer service
• Supportive team culture focused on collaboration and success
• Competitive hourly compensation

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!