Technical Services Representative Industrial Manufacturing Equipment

Technical Services Representative - (Industrial Manufacturing Equipment) page is loaded## Technical Services Representative - (Industrial Manufacturing Equipment) locations:
USA - Georgia - Duluth time type:
Full time posted on:
Posted Todayjob requisition :
REQ
49363
** Nordson Packaging**, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
** Summary of the role
** As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.###
** Job Summary**### Technical Service Representatives act as product experts and are the first line of contact/support for end users, internal field technicians and sales specialists for all of Nordson Adhesives Dispensing Equipment. Technical Service Representatives will be responsible for troubleshooting, assisting with installations, equipment quality/operation and part(s) inquiries. They will work closely with internal teams to resolve customer issues in an efficient and timely manner.###

** Essential

Job Duties and Responsibilities*** ### Participate in a live phone call/email rotation to provide efficient and timely resolution to internal and external service and support inquiries on Nordson packaging, product assembly, and nonwovens adhesive dispensing equipment.* ### Troubleshoot equipment with customers and Nordson commercial team members over the phone and through email to minimize customer downtime* ### Complete a general service ticket for every interaction utilizing SAP cloud for customers (C4C)* ### Research and provide individual parts, bill of material (BOM) and drawing information on configurable and standard equipment to internal and external customers utilizing SAP software* ### Research and provide customer product manuals, instruction sheets, users guides, parts lists, and product advisories utilizing Canto document library* ### Escalate product quality/trouble issues reported to technical services to the appropriate account team/division and collaborate as needed to effectively reach a resolution* ### Collaborate with other technical service/engineering groups and subject matter experts (SME) worldwide to resolve customer inquiries as needed* ### Stay up-to date on current and legacy products and service information through regular training, both formal and on-the job (OJT)* ### Disseminate sales leads to the appropriate account team utilizing a zip code matrix as needed* ### Test, teardown, and evaluation of returned Demo products.
* ### Performs other duties as assigned###
** Education and Experience Requirements*** ### College degree in a Technical Program preferred.* ### 3 years of experience in machinery repair or technical customer support of industrial machinery* ### Participate in a mandatory After Hours (6:00 pm-7:30am EST) technical support call rotation for one week at a time (overtime pay for being on-call is included)* ### Overtime may be necessary as assignments dictate, to include weekdays, weekends, and occasional holidays### ###
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* Skills and Abilities

*** ### Ability to use basic instrumentation, tools, and equipment* ### Ability to read and comprehend installation, dimensional and troubleshooting drawings/flowcharts, hydraulic/pneumatic diagrams, electrical schematics, and wiring diagrams* ### Basic understanding of PLC systems knowledge and interface a plus* ###

Experience with SAP is highly desired, C4C is a plus* ### Troubleshooting methodology and problem-solving skills* ### Strong interpersonal skills and the ability to function as a team player* ### Able to thrive in a changing environment* ### Sense of urgency to get the job done, self-motivated and takes initiative* ### Well organized and demonstrate good time management and prioritization

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.
** About Nordson Packaging
** Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls.

We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson…