Billing Supervisor

Pritchard Industries is a national leader in the facility services space, with approximately $1 billion in annual revenue, is seeking a detail-oriented AR Billing Supervisor to join its newly established Financial Shared Services Center in Duluth, GA.

The Billing Supervisor leads day-to-day billing operations for high-volume services billing, ensuring accurate, timely, and compliant invoicing in Microsoft Dynamics 365 Finance (D365). This role supervises a team of Billing Specialists, manages workflow and service levels, resolves escalated billing exceptions, and partners cross-functionally with Operations, Account/Sales teams, and Finance to protect revenue integrity and improve billing performance through standard work and continuous improvement.

• Supervise, coach, and develop a team of billing professionals; manage daily assignments, capacity planning, and coverage to meet invoice production schedules and service levels.
• Own standardization and enablement by maintaining standard work, job aids, and quality controls, and by delivering onboarding and continuous training to strengthen policy/system adherence and improve billing accuracy and consistency.
• Monitor team performance, provide feedback, conduct routine check-ins, and support performance management and development planning.

• Oversee accurate invoice generation and issuance; ensure invoices align to service agreements, approved rates, billing schedules, and required supporting documentation.
• Ensure robust contract/PO validation practices (terms, rates, frequency, documentation, approvals) and consistent application of billing policies.
• Serve as escalation point for complex billing scenarios (multi-site services, special terms, change requests) and ensure appropriate approvals and documentation are captured.

• Own escalations related to billing discrepancies, customer disputes, and internal exceptions; drive root-cause resolution and timely closure.
• Review and approve billing adjustments such as credit memos, rebills, and corrections with clear audit trails and documentation standards.
• Partner with Operations/Account teams (and Collections/AP where separate) to reduce preventable disputes and improve downstream cash outcomes.

• Act as billing’s functional D365 super user for Accounts Receivable invoicing activities, supporting invoice creation approaches and customer billing master data accuracy.
• Maintain strong customer and billing data integrity (bill-to/ship-to, billing contacts, invoice delivery preferences, key setup fields) and lead periodic data quality routines.
• Collaborate with Finance Systems/IT to improve billing workflows, reporting, templates, and automation to reduce cycle time and errors.

• Coordinate billing cutoffs, schedules, and close support; provide reconciliations and supporting documentation as required.
• Enforce internal controls, documentation discipline, and audit readiness; support internal and external audits with timely schedules and evidence.
• Produce and analyze billing performance reporting and KPIs; communicate trends, risks, and improvement opportunities to leadership.

• Identify process gaps and recurring defects; implement countermeasures (training, upstream validation, improved documentation, system enhancements) to reduce rework and improve accuracy.
• Drive operational excellence aligned to order-to-cash best practices: fewer exceptions, faster invoice cycles, improved visibility, and stronger compliance.

• Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field (or equivalent experience).
• 5+ years of billing/invoicing experience in a high-volume environment, preferably services/contract-based billing.
• 2+ years of experience as a team lead, supervisor, or equivalent leadership role.
• Strong knowledge of billing controls, documentation standards, and…