Fraud Prevention Manager; hybrid

Responsible for the oversight of fraud mitigation processes and team members tasked with the prevention of fraud against the organization and its members. Responsible for conducting detailed research and analysis of activity to assess levels of fraud risk or threat. Conducts research or analysis on member accounts for possible cases of fraud and ensures most efficient fraud loss prevention strategies are utilized.

Idenfies patterns affecting accounts and recommends changes to network strategies. Collaborates with business units in prevention, detection and resolution of fraud. Maintains and updates policies/procedures and risk assessment as necessary;
Conducts or coordinates related training;
Complies with operating policies and procedures reporting pertinent information to immediate supervisor;
Responds to inquiries or requests for information;
Maintains appropriate records and provides assigned reports. Leads Fraud Prevention team responsible for detection, prevention and mitigation of fraudulent transactions.

• Manages the team responsible for detecting and investigating suspicious financial activities.
• Conducts daily analysis and research on transactions flagged as suspicious by Fraud Investigators during their review of routine reports and alerts based on set parameters and thresholds. Monitors transaction reviews, checking for unusual patterns or irregularities.
• Collaborates with Learning and Development to develop a comprehensive training plan focused on enhancing fraud prevention efforts across all business units. Partners with Marketing to oversee and guide the fraud awareness program.
• Analyzes returned checks, loan applications, and debit card/ATM transactions to detect and evaluate fraud trends, develops strategies to mitigate fraud, and keeps management informed of relevant industry developments.
• Maintains comprehensive spreadsheets and files for fraud cases and prepares analytical reports on case data.
• Leads the Fraud Prevention team by setting objectives, delegating tasks, and communicating effectively. Conducts performance reviews, creates corrective action plans when necessary, maintains appropriate staffing, and supports hiring processes when required. Ensures team members are well trained, effective and optimally used.
• Develops and delivers training and guidance to team members on fraud detection, prevention and investigation. Maintains training records.
• Oversees the analyses of Verafin cases to identify trends.
• Collaborates with branch staff to support members in processing  claims, ensuring all reporting requirements are fulfilled in accordance with the Credit Union's /Red Flags Program.
• Oversees the Law Enforcement reporting program.
• Manages the testing of fraud mitigation tools with system administrators to test new features.
• Oversees and maintains incident response protocols appropriate for fraud cases; supports Electronic Banking Services department with Regulation E and related claims by conducting research and follows up with law enforcement when necessary; develops and maintains effective response strategies for variety of incident responses.
• Collaborates with business units to assess processes and provide guidance on fraud prevention strategies.
• Performs research or handles special assignments when necessary. Participates in meetings as required.
• Represents the Credit Union in contacts with business and trade associations and otherwise promotes the Credit Union’s image.
• Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.

This job description is intended to provide a general overview of the essential duties, responsibilities, requirements, and working conditions associated with the position. It is not intended to be an exhaustive or comprehensive list of all tasks or responsibilities. The organization may assign additional duties or modify existing ones as needed, at its discretion. Job descriptions may be updated periodically to reflect business needs and organizational changes.

Reasonable accommodations…