Customer Service Officer

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Full-Time Duluth Branch, Duluth, GA, US

3 days ago Requisition

Salary Range: $36,000.00 To $55,000.00 Annually

The Customer Service Officer is responsible to receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. This position is also responsible for developing and managing retail banking relationships in accordance with the Bank’s core values and prescribed sales process. Position identifies all financial services needs and refers to business/commercial, and other banking partners to meet client needs.

Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA(Gramm-Leach-Briley Act) , Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd–Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.

• Evaluates needs of potential customers and offers appropriate financial products and services.
• Prepares and compiles new customer application and information to open new accounts.
• Ensures completeness of documentation on new account set-up including final audit of new account files.
• Informs and advises customers of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity.
• Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Accounts, Certificates of Deposit, savings bonds, online banking, ATM and debit cards.
• Helps customer complete application for products or services.
• Obtains credit records from credit reporting agency.
• Responsible for admitting customers to safe deposit vault and/or renting safe deposit boxes.
• Accepts wire transfer requests.
• Accepts loan payments.
• Counts and records currency and coin in vault.
• Inventory Safety Deposit Box Vault
• Consolidates and balances daily transactions.
• Responds to customer inquiries and requests regarding account, and addresses customer issues
• Promotes and cross-sells other establishment products and services as appropriate to customer requirements.
• Generates new business to assist in meeting establishment profitability goals.
• Records all transactions promptly, accurately, and in compliance with bank procedures.
• Assists Customer Service Associates and Financial Services Representatives with more complex tasks to support day to day operations.
• May assist with overseeing and coordinating the activities of Customer Service Associate and Financial Services Representatives
• May assist with training employees in customer service and banking procedures.
• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are…