Clinical Support Associate - LPN or MA

Clinical Support Associate – LPN or MA

Join the Pandya Medical Center team in North Atlanta. Our highly reputed primary care practice offers robust benefits and growth opportunities.

• Work independently.
• Excellent communication skills with team members and patients.
• Collaborate with office manager, clinical supervisor, and lead medical assistant.
• Help patients by providing information, services, and assistance.
• Ensure all job‑related training is followed and relevant sign‑offs are completed.
• Attend huddles to obtain important notes for the upcoming day.
• Review patient cases for providers and nurses who are out of the office.
• Respond to clinical concerns for patients after consultation with providers or the clinical supervisor.
• Identify patients needing in‑office or telemedicine visits and schedule appointments promptly.
• Provide phone triage per clinic protocols.
• Obtain medical records from hospital portals and upload them into patient charts with correct labeling.
• Assist with prior authorizations.
• Assist with clinical queries from administrative staff, such as lab orders and determining medical necessity for late‑arriving patients.
• Manage prescription phone voicemail lines.
• Post normal results and send notes to the patient portal.
• Close out consult letters with correct labeling (e.g., cardiology consult note).
• Review diagnostics with correct labeling (e.g., diagnostic mammogram).
• Counsel patients by transmitting physician orders and addressing treatment questions.
• Update job knowledge through educational opportunities and professional publications.
• Assist with orientation/training, perform other duties assigned by providers or managers, and travel to other locations as required.

• Knowledge of medical office management systems and procedures.
• Excellent time‑management skills and ability to multitask and prioritize work.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Ability to work in a stressful environment.
• Ability to foster a strong teamwork environment at all offices and among all staff.
• Knowledge of customer service principles and techniques.
• Knowledge of computerized scheduling systems.
• Knowledge of common office computer programs (Word, Excel, Internet).
• Adherence to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement.

Candidates must hold either a Certified Medical Assistant credential or an active LPN license in the State of Georgia.

Prior Clinical Experience In a Healthcare Setting Strongly Preferred.

Proficiency with EMR (electronic medical records) systems and knowledge of medical terminology.

• Health insurance (after 90‑day waiting period).
• Dental and vision plans.
• Supplemental insurance plans.
• 401(k) match plan up to 4% by Pandya Medical Center.
• Paid time off.

Seniority Level: Entry level

Employment Type: Full‑time

Location: Stone Mountain, GA