Intake Coordinator​/Patient Retention Specialist

Overview

Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services located in Metro Atlanta. The PIHC model of care assures that clients have access to medical, pharmacy, dental, behavioral health and social services, providing the best opportunity for patients to achieve high-quality health outcomes. Services are provided on-site and through telehealth.

Are you seeking a career with a growing company, a place where you can make an impact in the community? Then Positive Impact Health Centers is the company for you.

We Offer Our Employees The Following

• 1 Health Wellness day per quarter
• Parental Leave
• Free parking at our locations/bus line accessibility
• Competitive Salary & Benefits
• Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)
• 100% allotted for benefit elections for employees, 50% allotted for benefit elections for employee's spouse/dependent
• Credit Union

• Coordinates enrollment into PIHC’s Emotional Wellness & Recovery Department (EWR) for patients seeking individual counseling, group counseling, psychiatry, peer services, and recovery services. Determines eligibility of patients seeking EWR services at PIHC and completes behavioral health consultations.
• Enters patient information and documentation into the EMR.
• Schedules behavioral health intake appointments for patients with intake clinicians utilizing the EMR system.
• Checks Ryan White eligibility by collecting eligibility documentation.

• Abides by all state, health district and agency policies regarding confidentiality of patient information
• Monitors health outcomes of Rapid Entry Clinic patients and assists with data collection and reporting
• Monitors show rates for all appointments including follow-up with the long-term care provider to verify that the initial medical visit occurred
• Collaborates and consults with PIHC clinic staff, medical case managers, and Behavioral Health staff for care coordination
• Attends all interdisciplinary staff meetings
• Collaborates with community partners and resources in the Metro Atlanta area
• Conducts follow-up calls with patients
• Checks Ryan White eligibility by collecting eligibility documentation
• Develop a sustainable HIV care plan with each client that focuses on removing barriers to care, determining benefits, and linking to a long-term care provider
• Facilitates linkage to a long-term care provider by reviewing provider options with the client and making appropriate referrals
• Identifies patients who are out of care and/or not enrolled in EWR within the past 6 months
• Conduct reminder phone call/text between patient consult & intake appointment
• Interim check-in phone calls for patients who have fallen out of care
• Conduct follow up contacts 24 hours after a missed intake appointment
• Conduct exit interviews for discharged patients
• Conduct meetings for patients who are not consistently engaged in services & assess barriers to care
• Work with patient care team to identify patients who have fallen out of EWR care and develop strategies to get them back into care
• Retention activities that include but are not limited to: calls, letters, meetings, etc.
• Assist with arranging transportation for patients who are eligible
• Community partnerships to coordinate linkage, retention, re-engagement (hospitals, detox, jail, etc.)

Minimum Qualifications

• Master’s Degree in Counseling, Social Work, Psychology, or related mental health field required.
• Knowledge of Electronic Medical Record (EMR) system

Experience

• One-year experience in social services or mental health agency and/or equivalent combination of training and experience

Provides The Required Knowledge, Skills, And Abilities

• Completion of 700 hours of supervised practicum/internship in counseling/psychotherapy
• Professional experience working with individuals living with HIV preferred

Licensure eligibility required (LPC, LAPC, LCSW, LMSW, Licensed Psychologist, LMFT); fully licensed preferred

• Positive Impact Health Centers, Inc., is an equal opportunity employer and does not discriminate against…