Bilingual Certified Medical Assistant

Description

Are you seeking a career with a growing company, a place where you can make an impact in the community? Then Positive Impact Health Centers is the company for you.

Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services located in Metro Atlanta. The PIHC model of care assures that clients have access to medical, pharmacy, dental, behavioral health and social services, providing the best opportunity for patients to achieve high‑quality health outcomes. Services are provided on‑site and through telehealth.

• Health Wellness day per quarter
• Parental leave
• Free parking at locations and bus line accessibility
• Competitive salary and benefits
• Automatic 3% Safe Harbor and 2% profit sharing (retirement program)
• 100% allotted for employee benefit elections and 50% for spouse/dependents
• Credit Union participation

PIHC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

The Bilingual Certified Medical Assistant (BIL CMA) will support medical providers in delivering care for patients enrolled in pre‑exposure prophylaxis (PrEP) services and for patients living with HIV. The CMA is supervised by the Nurse Manager and ultimately the Director of Clinical Care.

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job‑related responsibilities and tasks other than those stated in this position description.

• Welcome patients and create a positive, compassionate experience from check‑in through discharge.
• Escort patients to exam rooms and prepare them for their visit.
• Obtain and accurately document vital signs, medical history, current medications, and patient concerns.
• Assist physicians, nurse practitioners, and physician assistants during examinations and procedures.
• Perform phlebotomy and collect, process, and prepare laboratory specimens.
• Administer medications, injections, and vaccines as directed by licensed providers.
• Perform patient triage and help ensure patients receive timely care.
• Return patient phone calls within 24 hours while providing professional, compassionate communication.
• Schedule appointments for providers, laboratory services, and follow‑up care.
• Process referrals and coordinate care with internal and external healthcare partners.
• Document all patient interactions accurately in the electronic medical record (EMR).
• Authorize medication refills according to provider direction and established protocols.
• Educate patients on medications, treatment plans, preventive care, and follow‑up instructions.
• Support patients receiving HIV treatment and individuals participating in HIV prevention (PrEP) services with dignity, compassion, and respect.
• Maintain exam rooms, treatment areas, and clinical equipment to ensure a clean, safe environment.
• Follow infection prevention, OSHA, HIPAA, and organizational policies.
• Participate in quality improvement initiatives that help enhance patient care and clinic performance.
• Assist with additional clinical and administrative responsibilities that support excellent patient care.

• Enjoys building trusting relationships with patients.
• Is bilingual and communicates confidently with diverse patient populations.
• Remains calm, organized, and efficient in a busy clinical setting.
• Takes initiative and works independently while also being a dependable team player.
• Pays close attention to detail and maintains accurate documentation.
• Demonstrates professionalism, empathy, and respect in every patient interaction.
• Is passionate about delivering equitable, high‑quality…