Seasonal Front Desk Supervisor

Atlanta Athletic Club's (AAC) outstanding reputation is based on its unyielding passion for excellence in the quality of services and experiences we offer. We are proud to provide a working environment that embodies our Core Values of Elevating Experiences, Embracing Relationships, Serving "Our Club", Inspiring Discovery, and Growing Stronger.

Seasonal Front Desk Supervisor

Join AAC as a Seasonal Front Desk Supervisor and become an integral part of a team dedicated to delivering exceptional service to our members and their guests. We are looking for individuals with strong communication skills, a positive attitude, and a commitment to excellence. If you're a motivated team player who enjoys interacting with people and takes pride in providing outstanding customer service, we'd love to hear from you!

This seasonal position begins in early May and ends in late September.

Compensation and Benefits:

* Competitive hourly wage of $18.00 per hour

* Enjoy a holiday rate of 1.5 times normal pay on Memorial Day, July 4 and Labor Day

* Complimentary meals are provided in our team member dining room while on duty

* Celebrate with your family at our annual summer pool party for all team members

Essential Job Functions:

* Oversee front desk staff, ensuring they provide excellent customer service to all members and guests

* Train, mentor, and evaluate front desk team members to promote a cohesive and high-performing team

* Act as the primary point of contact for front desk staff, resolving conflicts and addressing performance concerns

* Greet members and guests, assisting with check-ins and ensuring a welcoming atmosphere

* Handle escalated member inquiries and complaints professionally and promptly

* Monitor the POS system for transactions, including program fees, guest fees, and merchandise sales

* Ensure the front desk area is organized, clean, and operates efficiently

* Ensure towels are washed, dried, and folded in a timely manner

* Work collaboratively with other departments to ensure seamless operations

* Assist with inquiries about aquatics programs, facility information, and club events

* Perform additional duties as assigned by Aquatics Director

Requirements:

* Previous experience in a supervisory or team leader role, preferably in customer service or hospitality

* Must be available for shifts during mornings, evenings, weekdays, weekends, and holidays

* Be able to stand for at least 4 hours, lift up to 35 pounds and work outside periodically

* Exceptional customer service skills with a friendly and professional manner

* Proficient in POS systems and basic computer applications

Schedule:

* Seasonal Full-Time 30-40 hours per week

* Shifts vary based on the needs of the Club and include nights, weekends and holidays

Atlanta Athletic Club is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, ethnicity, religion, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, child birth, or related medical condition, genetic information, physical or mental disability, military service, covered veteran status, or on the basis of any other status protected by applicable federal, state, and/or local law.