Store Manager, Server​/Wait Staff

** Description*
* *
* Essential Responsibilities:

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* + Ensures that all Guests feel welcome and are given responsive, friendly and courteous service.

+ Understands & adheres to all policies, procedures, standards, specifications, guidelines and training programs.

+ Recruits, trains, supervises, and develops staff.

+ Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and by creating a positive, productive working environment.

+ Control cash and other receipts by adhering to cash handling and reconciliation procedures.

+ Operationally fill in as needed to ensure guest service standards and efficient operations.

+ Continually strive to develop staff.

+ Prepare all required paperwork, forms and reports in an organized and timely manner.

+ Sets clear expectations on shift and creates a working environment and serves as a role model to create memorable guest experiences.

+ Take actions to solve and celebrate guest feedback.

+ Monitors compliance with health, safety, cleanliness, security and fire policies, standards and regulations.

+ Must be knowledgeable of company policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures.

+ Provides meaningful feedback for the DM with suggestions for improvement.

** Required Knowledge,

Skills and Abilities

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* + Excellent written and oral communication skills

+ Excellent organization skills

+ Ability to multitask

+ Working knowledge of back-office tools

+ Ability to quickly learn and master new computer software

+ Serv Safe Certification within 60 days of hire.

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* Education and Experience:

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* + One to two years related experience and/or training or equivalent combination of education and experience.

** Physical Demands:*
* + Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects

+ Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday

+ Must be able to work and perform all duties at any station in the kitchen or service area

Equal Opportunity Employer

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