Leave of Absence Specialist; TV

Overview

The Leave of Absence Specialist manages employee leave cases requiring coordination across multiple leave programs, including medical, statutory, and state‑mandated leaves. This role requires strong expertise in FMLA and state leave compliance, comprehensive case management, employee support, and cross‑functional coordination. The Specialist ensures accurate, timely, and compliant handling of complex leave scenarios in accordance with federal and state regulations.

• Coordinate end‑to‑end leave of absence case management for employees across multiple states, ensuring compliance with all applicable federal and state leave laws.
• Administer FMLA and state‑mandated leave programs, including eligibility determination, certification review, usage tracking, and return‑to‑work coordination.
• Determine leave eligibility and appropriate leave types based on federal, state, and employer policies within required timelines.
• Issue and track all required leave communications, including notices, medical certifications, and letters throughout the leave lifecycle.
• Review medical certifications for completeness and compliance within statutory and employer‑defined time frames.
• Maintain accurate and confidential leave records in the LOA Module, including received documentation and case notes.
• Partner with HR, Benefits, Payroll, and Worker's Comp teams to align leave status, benefits continuation, work restrictions, and return‑to‑work requirements.
• Provide clear, empathetic guidance to employees and managers regarding leave policies, procedures, and expectations.
• Respond to employee, manager, and HR inquiries via phone, email, and in‑person interactions with a high level of professionalism and service.
• Monitor leave usage to ensure employees do not exceed allotted entitlements.
• Conduct follow‑up with employees and management regarding documentation, leave status changes, benefits impacts, and return‑to‑work steps.
• Review and escalated leave issues, including potential fraudulent activity or policy misuse.
• Meet or exceed departmental productivity standards, KPIs, and SOP requirements in a high‑volume environment.
• Support continuous process improvement efforts and operational initiatives within the LOA team and external stretch assignments.
• Maintain strict confidentiality and ethical handling of sensitive employee information.
• Partner with state leave agencies responsible for approving or denying state leave claims to obtain claim status, determinations, and required information for employees and clients when not provided administrative access.
• Enter, update, and maintain leave cases, status changes, and detailed case notes in the LOA Module in Client Space and Prism to reflect approvals, extensions, intermittent usage, return to work and other case changes.
• Regular, on‑site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands‑on involvement.
• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

• Demonstrated expertise in administering leave of absence programs in compliance with federal, state, and multi‑state employment laws and regulations, including FMLA and state‑mandated leave programs.
• In‑depth working knowledge of federal and state labor and employment enforcement agencies and regulatory standards impacting leave administration.
• Strong working knowledge of multiple HR disciplines, including employee relations, benefits administration, compensation, payroll impacts, and performance management.
• Exceptional verbal and written communication skills with the ability to effectively influence and advise employees, managers, and HR leaders across organizational levels and cultures.
• Ability to exercise sound judgment and apply…