Training & Development Lead

Training & Development Lead

Our client in Duluth, GA, is seeking a reliable Training & Development Lead to join their team. This is a full-time, long-term opportunity with a well-established company.

Salary: $70K-$75K

Schedule:

Monday–Friday, 9:00 AM – 5:00 PM

• Design and implement company-wide training programs for employees.
• Develop onboarding and role-specific learning paths.
• Create compliance training related to debt collection regulations (e.g., FDCPA, CFPB guidance, state regulations).
• Partner with department leaders to identify skill gaps and training needs.
• Develop leadership development and professional growth initiatives.
• Manage the Learning Management System (LMS) and training records.
• Measure training effectiveness through assessments, KPIs, and employee feedback.
• Coordinate external training vendors and certification programs.
• Maintain policies, procedures, and training documentation.
• Support change management initiatives during process or technology updates.

• Experience in learning & development, training, or organizational development.
• Experience designing instructor-led and e-learning content.
• Knowledge of adult learning principles and instructional design.
• Strong facilitation and presentation skills.
• Project management experience.
• Experience with LMS platforms.
• Financial services, banking, collections, or compliance experience is typically preferred.