HR & Administration Generalist in Duluth, Georgia

HR & Benefits Coordinator

We are seeking a highly organized, detail-oriented, and proactive HR & Benefits Coordinator to support day-to-day benefits administration, HR operations, employee support, data analytics, reporting, and administrative processes. This coordinator-level role will help ensure accurate benefits transactions, responsive employee service, timely HR data updates, and effective coordination with internal stakeholders, benefits vendors, payroll, and HR leadership across a portfolio of companies in a fast-paced technology environment.

Benefits Administration, HRIS & Process Coordination:

• Support the day-to-day administration of employee benefit programs including:
  Medical, Dental, Vision, Life & Disability, Retirement/Savings (401(k)), FSA/HSA, Employee Assistance Programs- EAP, Wellness and Well-being Programs, and Voluntary Benefits programs.
• Process enrollments, qualifying life events, beneficiary updates, terminations, and related benefit transactions accurately and timely.
• Maintain benefits records, enrollment documentation, carrier files, eligibility data, and HRIS/ADP/payroll/benefits system information; bswift experience is a plus.
• Respond to routine employee benefits and HR program questions and escalate complex issues to HR leadership, brokers, carriers, vendors, payroll, or appropriate stakeholders.
• Assist HR leadership with benefits evaluation, annual planning/budgeting, data gathering, timelines, follow-up, and process/automation improvements.
• Partner with Payroll and Finance to resolve benefit-related issues.
• Support annual benefits planning and budgeting processes by compiling data, tracking timelines, coordinating materials, and assisting with follow-up items.
• Partner with Payroll and Finance teams to resolve benefit-related issues.
• Identify opportunities to improve and document HR/benefits processes, automation, efficiency, and service delivery.

Open Enrollment, Employee Education, Leave & Wellness:

• Support annual open enrollment through employee materials, communications, system/vendor coordination, enrollment tracking, employee education, and follow-up on incomplete elections.
• Prepare benefits for communications and coordinate employee presentations, webinars, and information sessions.
• Coordinate employee presentations, webinars, and information sessions regarding benefits programs.
• Administer employee leave program processes including : FMLA, disability leave, paid parental leave and other statutory/company-sponsored leave processes.
• Partner with stakeholders to support wellness initiatives aimed at improving employee health, engagement, and productivity.

Vendor, Broker & Carrier Support:

• Serve as day-to-day point of contact for benefit providers, consultants, brokers, and third-party administrators; escalate complex issues appropriately.
• Track vendor service issues, renewal timelines, documentation, follow-ups, service levels, and contractual obligations.
• Assist with periodic reviews of plan effectiveness and utilization trends.

Benefits Compliance, Documentation & Reporting:

• Support compliance with applicable federal, state, and local benefits regulations through accurate records, required notices, regulatory tracking, and appropriate escalation.
• Maintain compliance documentation related to ERISA, ACA, COBRA, HIPAA, IRS regulations, and applicable labor and benefits legislation.
• Support audits and compliance reviews by gathering records, organizing documentation, tracking requests, and coordinating follow-up.
• Compile and summarize benefits utilization, participation, cost trends, HR metrics, and report data for HR leadership and stakeholders.
• Prepare benefits/HR metrics, dashboards, and regular reports; track market trends and benchmark benefits against industry standards.

HR Operations, Employee Support & Administrative Support:

• Respond to routine HR inbox inquiries professionally and timely; provide general guidance and escalate sensitive matters to HR leadership.
• Document employee concerns accurately, maintain confidentiality, and route workplace concerns or disputes to HR leadership for appropriate review.
• Apply HR policies and procedures consistently and escalate policy interpretation questions when needed.
• Support onboarding, offboarding, employee record maintenance, employment verifications, and related administrative activities with accurate HRIS and benefits updates.
• Maintain employee records and compliance documentation; support audits, employee events, training sessions, communications, and related HR administration.
• Process employment verifications and respond to routine administrative requests accurately and timely.
• Coordinate employee events, training sessions, communications, and related HR administrative support activities.
• Support audit preparation by gathering records, organizing documentation, tracking requests, and coordinating follow-up items.

Recruitment Support:

• Support Talent Acquisition by posting open roles, sourcing and screening candidates, and scheduling…