HR Business Partner - MGD SVC - GA

Position Summary

The HR Business Partner is responsible for the delivery of customized service solutions that positively impact the client’s business, resulting in client retention and growth. This role completes client relations functions for the organization and proactively consults and regularly follows up with clients to develop, implement and monitor Human Resources related deliverables, which includes identifying legal requirements affecting Human Resources functions and ensuring client policies, procedures and actions are in compliance.

• Work with targeted HR‑centric clients delivering defined HR services as per the global service model (GSM).
• Interact with clients to gain knowledge of their business model and drivers, HR practices, goals and objectives.
• Provide customized solutions based on internal standards and HR best practices, prompt issue resolution, timely follow‑up and proactive recommendations that enhance communication, productivity, organizational culture and work practices and reduce liability.
• Develop solutions including handbooks, job descriptions, performance evaluation systems, compensation plans and hiring/onboarding processes.
• Identify legal and regulatory compliance concerns, partner with clients to conduct employee coaching, counseling, reductions in force, off‑boarding strategy, and act as point of communication between affected employee and client.
• Recommend training through HR Compliance platform to improve business operations and minimize liability.
• Document all client‑related interactions timely in the HRIS.
• Manage and resolve complex employee relations issues and investigations.
• Work with HR Manager and Regional AVP to provide results of completed effective, thorough and objective investigations.
• Escalate complex client issues and follow through to resolution with appropriate communication to all involved parties.
• Submit subpoenas/claims within the given deadline.
• Act as liaison between client and internal operations to maintain a positive working relationship with assigned book of clients.
• Run point on client retention processes to retain at‑risk relationships.
• Work with internal teams, client and agent to achieve a high rate of client retention.
• User set‑up and training of client‑facing web‑based payroll and custom reporting software.
• Facilitate solutions proactively as challenges arise.
• Maintain open communication with clients and necessary internal teams.
• Assist in tracking and completion of team projects and initiatives.
• Review weekly and monthly reports to support client retention and analyze trends.
• Track client repricing requests and ensure timely responses.
• Analyze data and review procedures and policies to answer client questions.
• File and maintain client records.
• Coordinate resolution of client issues.
• Oversee operational structural needs of the client to ensure data integrity.
• Nurture relationships with business owners, client contacts, marketing agents and internal staff and departments.
• Monitor company performance against service level agreements and flag potential issues.
• Assist with execution of service plans, evaluate progress of activities and service requests.
• Collaborate with internal departments to ensure seamless service delivery.
• Collect and distribute voice of customer feedback to appropriate internal departments.
• Build cross‑functional partnerships to address issues and manage escalations; leverage internal relationships to identify opportunities, trends, and process improvements.
• Manage client expectations in a fast‑paced environment.
• Introduce and drive adoption of new products and services to client.
• Announce to clients changes in compliance using various communication formats.
• Act as part of a team to continually…